Insurance Customer Service Representative

2 days ago


Baton Rouge LA USA, United States State Farm Insurance Full time
Customer Service Representative Job Description

At State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers. Your primary duties will include:

  • Assisting customers with their insurance needs by providing accurate and timely information.
  • Processing policy changes and updates in our system.
  • Handling incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborating with team members to resolve customer issues and ensure customer satisfaction.
  • Maintaining customer records and updating information as needed.
  • Providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  • Staying up to date with insurance products and industry trends to effectively assist customers.
  • Following company policies and procedures to ensure compliance with regulations and guidelines.
  • Meeting or exceeding performance goals and targets set by the company.
  • Continuously improving knowledge and skills through training and development opportunities.


Requirements:

- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.

Apply now to become a part of our team and help us deliver exceptional customer service.

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