Insurance Customer Service Representative
2 days ago
At State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers. Your primary duties will include:
- Assisting customers with their insurance needs by providing accurate and timely information.
- Processing policy changes and updates in our system.
- Handling incoming calls and emails from customers regarding policy inquiries and claims.
- Collaborating with team members to resolve customer issues and ensure customer satisfaction.
- Maintaining customer records and updating information as needed.
- Providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
- Staying up to date with insurance products and industry trends to effectively assist customers.
- Following company policies and procedures to ensure compliance with regulations and guidelines.
- Meeting or exceeding performance goals and targets set by the company.
- Continuously improving knowledge and skills through training and development opportunities.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
Apply now to become a part of our team and help us deliver exceptional customer service.
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