Insurance Customer Service Representative

21 hours ago


Gaithersburg MD USA, United States State Farm Insurance Full time
Customer Service Representative

As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service to our policyholders. Your primary duties will include:

  • Assisting customers with their insurance needs by providing accurate and timely information
  • Processing policy changes and updates in our system
  • Handling incoming calls and emails from customers regarding policy inquiries and claims
  • Collaborating with team members to resolve customer issues and ensure customer satisfaction
  • Maintaining customer records and updating information as needed
  • Providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
  • Staying up to date with insurance products and industry trends to effectively assist customers
  • Following company policies and procedures to ensure compliance with regulations and guidelines
  • Meeting or exceeding performance goals and targets set by the company
  • Continuously improving knowledge and skills through training and development opportunities

We are seeking a highly motivated and customer-focused individual to join our team. If you are passionate about delivering exceptional customer service and have a strong understanding of insurance products, we encourage you to apply for this exciting opportunity.



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