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Customer Success Manager IV

2 months ago

Bodega Bay, California, United States Linda Werner & Associates Full time
Job Overview

Linda Werner & Associates is seeking a highly skilled Customer Success Manager IV to join our team. As a key member of our organization, you will play a critical role in coordinating and executing programs designed to support developers on our social media platform.

Key Responsibilities:

  • Coordinate and support various projects and programs aimed at improving operations and understanding compliance requirements for third parties.
  • Assist the Program Manager with problem-solving, providing guidance, and access to necessary tools.
  • Collaborate closely with third-party vendors to provide support, ensure quality assurance, deliver training, and execute the program.
  • Identify gaps, support decision-making conversations, and lead the implementation of optimal solutions.
  • Manage administrative tasks: coordinate deadlines, assist with scheduling, take meeting notes, update roadmaps, and maintain clear records of dependencies and progress.
  • Monitor, assess, and communicate regulatory changes, emerging compliance risks, trends, and new self-serve features to key partners and stakeholders.
  • Assist business, operations, and other key stakeholders in responding to escalations by conducting, compiling, and presenting research as required.
  • Measure and report program progress, identify areas for improvement, and drive focused projects.
  • Travel within the US and potentially internationally as required.

Requirements:

  • Ability to work independently and as a strong team player.
  • Previous experience in program management, customer service, account management, compliance, and/or operations.
  • Excellent verbal and written communication skills, with experience in writing concise posts, longer documents, and making presentations, as well as explaining complex requirements verbally.
  • Comfortable leading meetings with key strategic partners and troubleshooting issues.
  • Ability to present updates in large team meetings.
  • Proficiency with computer programs such as Google Suite, Excel, and project management tools like Asana.
  • Experience working with developers, clients, third parties, integrity, and compliance is advantageous.

Education/Experience:

  • Bachelor's degree in a technical, liberal arts, or business-related field.
  • 8-10 years of experience in the tech industry (preferred).

Benefits:

  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Language:

  • English (Required)