Account Manager

5 hours ago


Bodega Bay, California, United States Nextdoor Full time
Job Overview

Nextdoor is seeking a customer-obsessed Account Manager to join our growing Mid-Market team. As a key member of our Advertising Solutions team, you will be responsible for connecting brands with our community of neighbors through our native advertising platform.

You will work closely with brands and agencies to execute buys on the platform, while also partnering with product management and engineering teams to provide feedback and identify opportunities to improve the efficacy of our product.

Your responsibilities will include:

  • Managing all aspects of an advertiser's platform buy, from customer onboarding to campaign execution
  • Building and managing strong partnerships with brand and agency partners; owning day-to-day communication to ensure campaign success
  • Providing excellent customer service by proactively monitoring campaign delivery and performance, and solving campaign-related issues in a timely manner
  • Own data-driven upsell and renewal conversations to retain and grow advertising partnerships
  • Leveraging internal tools and dashboards to analyze and optimize performance
  • Being a platform expert; cultivating a strategic approach to product adoption through deep knowledge of your customer's business challenges and our platform's solutions
  • Creating and presenting strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to clients
  • Working cross-functionally to ensure all aspects of a campaign are executed flawlessly
  • Participating in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises. Some business-related travel may be required.
  • Building in-person relationships with team members and contributing to the KIND culture that Nextdoor values

What You'll Bring To The Team

  • 4+ years of experience in account management or client services at a digital media/advertising company or agency
  • Strong understanding of campaign strategy, execution, and optimization within a platform-based media buying environment with both, managed and self-service clients
  • Track record of successfully retaining and growing customer relationships
  • Hands-on experience optimizing brand awareness and lower-funnel performance KPIs
  • Curiosity, hunger to learn, and passion for problem-solving
  • Ability to thrive in a fast-paced and high-volume environment; manage multiple projects while maintaining strong attention to detail
  • Data-driven and analytical mindset; deliver actionable insights to drive strategy and renewals
  • A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods

Rewards

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package.

The compensation range for this role includes a base salary + commission structure with a 70/30 split. Commission will vary depending on your achievement of sales-related goals and objectives. The budgeted OTE (on-target earnings) inclusive of base + commission is in the range of $120,000-$135,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role.

We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date would be within the first 3 months of your start date.

Overall, total compensation will vary depending on your relevant skills, experience, and qualifications. We have you covered Nextdoor employees can choose between a variety of great health plans. We cover 100% of your personal monthly premium for health, dental, and vision – and provide a OneMedical membership for concierge care.

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.

For information about our collection and use of applicants' personal information, please see Nextdoor's Personnel Privacy Notice, found here.


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