Lead Automotive Service Supervisor

2 weeks ago


Scottsdale, Arizona, United States Christian Brothers Automotive Full time

Position Title: Lead Automotive Service Supervisor

Location: Not specified

Overview:

The Lead Automotive Service Supervisor plays a crucial role in ensuring the smooth operation of the service department by effectively managing workflow and task allocation among the team of technicians. This position collaborates closely with the Service Manager to guarantee the quality of service provided to customers and to enhance overall shop productivity.

We seek dedicated technicians who are enthusiastic, proactive, and committed to delivering exceptional service. Ideal candidates will possess a strong problem-solving mindset and a genuine passion for customer satisfaction.

Key Responsibilities:

  • Coordinate with the service team to assign tasks to technicians.
  • Oversee and manage the workload of individual technicians to optimize service area efficiency.
  • Monitor the progress of technicians in meeting internal training requirements and provide coaching for certification preparation.
  • Guide and mentor new technicians to foster their development.
  • Assist fellow technicians in diagnosing and repairing vehicles as needed.
  • Conduct regular performance evaluations to track career goals and technician performance.
  • Facilitate team-building activities for technicians.
  • Educate the technician team on maintaining brand standards and effectively addressing customer concerns.
  • Manage inventory of shop supplies and equipment.
  • Ensure proper monitoring of bulk fluid levels.
  • Analyze shop efficiency through technician hours reports and ticket audits.
  • Oversee subscriptions for diagnostic tools.
  • Distribute housekeeping responsibilities among technicians to uphold safety and cleanliness standards.
  • Manage technician schedules to ensure optimal coverage.
  • Enforce safety protocols and regulations.
  • Collaborate with the service department to communicate customer issues and assist in resolving complaints.

Qualifications:

  • Positive demeanor and a commitment to customer service.
  • Minimum of 7 years of experience in automotive repair.
  • Strong automotive diagnostic capabilities.
  • Significant investment in personal tools.
  • Ability to meet or exceed a workload of 30+ hours per week.
  • ASE A1-A8 certifications are required; Master L1 certification is preferred.
  • Proficient in diagnosing and repairing a variety of vehicle makes and models.
  • Aptitude for achieving hourly performance targets.
  • Willingness to learn new skills and processes.
  • Professional appearance and effective communication skills.
  • Desire for long-term career advancement.

Physical Requirements:

  • Ability to lift and/or move items weighing over 50 pounds.
  • Capability to work with tools on vehicles positioned overhead.
  • Comfortable working in confined spaces as required by vehicle repairs.
  • Dexterity to efficiently use hand tools.
  • Ability to stand or walk for the majority of the workday.
  • Proficient in driving manual transmission vehicles.
  • Skilled in navigating computer systems.

Additional Information:

Christian Brothers Automotive is dedicated to providing high-quality automotive repair services with a focus on integrity and customer care. Our facilities are equipped with advanced diagnostic tools and provide technicians with consistent workloads, ongoing training, and comprehensive support.

All information will be kept confidential in accordance with EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer and practices at-will employment.



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