Lead Automotive Service Supervisor
1 week ago
Job Overview:
The Lead Automotive Service Supervisor plays a crucial role in ensuring the seamless operation of the service department. This position is responsible for managing the workflow and task allocation among the automotive technicians. Collaborating closely with the Service Manager, the supervisor will uphold the quality of service provided to customers and enhance shop productivity.
Key Responsibilities:
- Coordinate with the service team to assign tasks to technicians.
- Oversee individual technician workloads and overall service area efficiency.
- Guide technicians through internal training and assist in preparing them for certification exams.
- Mentor and train new team members.
- Assist technicians in diagnosing and repairing vehicles as needed.
- Conduct regular performance evaluations to track career development and technician performance.
- Organize team-building activities for technicians.
- Ensure the technician team adheres to brand standards and effectively addresses customer concerns.
- Manage shop supplies and equipment maintenance.
- Monitor fluid levels and shop efficiency through reporting and audits.
- Oversee housekeeping tasks to maintain a safe and organized work environment.
- Manage technician schedules and enforce safety protocols.
- Facilitate communication between the service department and address customer complaints when necessary.
Qualifications:
- Positive demeanor with a strong commitment to customer service.
- Minimum of 7 years experience as an automotive technician.
- Exceptional diagnostic skills in automotive repair.
- Strong investment in personal tools.
- Ability to meet or exceed a workload of 30+ hours weekly.
- ASE A1-A8 Certifications required; Master L1 preferred.
- Proficient in diagnosing and repairing various vehicle makes and models.
- Aptitude for continuous learning and skill enhancement.
- Professional appearance and excellent communication skills.
- Desire for long-term career advancement.
Physical Requirements:
- Ability to lift and move items over 50 pounds.
- Capability to work with tools on elevated vehicles.
- Comfortable working in confined spaces as required by vehicle repairs.
- Dexterity to efficiently use hand tools.
- Ability to stand or walk for the majority of the workday.
- Experience driving manual transmission vehicles.
- Proficient in navigating computer systems.
Additional Information:
Christian Brothers Automotive is dedicated to providing exceptional automotive repair services with a focus on integrity and customer satisfaction. Our facilities are equipped with advanced diagnostic tools and a supportive environment for our technicians. We value confidentiality and adhere to EEO guidelines, ensuring a fair and equitable workplace.
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