Lead Automotive Technician

1 week ago

Scottsdale, Arizona, United States Christian Brothers Automotive Full time
Position Title: Shop Foreman / Lead Automotive Technician

Location: Not specified

Position Overview:
The Shop Foreman / Lead Technician plays a crucial role in overseeing the workflow and task allocation among automotive technicians. This position collaborates closely with the Service Manager to ensure high-quality service on customer vehicles and to enhance overall shop productivity.

We seek motivated technicians who are enthusiastic, positive, and dedicated to delivering exceptional customer service. Ideal candidates will demonstrate a proactive approach to problem-solving and a commitment to ethical practices in automotive repair.

Key Responsibilities:
  • Coordinate with the service department to assign tasks to technicians.
  • Monitor and manage individual technician workloads and overall service area workflow.
  • Guide technicians through internal training programs and assist in their certification preparation.
  • Provide training and mentorship to new technicians.
  • Assist fellow technicians in diagnosing and repairing vehicles as needed.
  • Conduct regular performance evaluations to track career development and employee progress.
  • Facilitate team-building initiatives for the technician group.
  • Educate the technician team on maintaining brand standards and efficiently addressing customer concerns.
  • Oversee the management of shop supplies and equipment.
  • Ensure proper monitoring of bulk fluid levels.
  • Analyze shop efficiency through technician hours reports and ticket audits.
  • Manage subscriptions for diagnostic tools.
  • Distribute housekeeping responsibilities among technicians to uphold safety and cleanliness standards.
  • Oversee the technician work schedule.
  • Enforce safety regulations and protocols.
  • Collaborate with the service department to address customer concerns and assist in resolving complaints.

Qualifications:
  • Positive demeanor and a strong commitment to customer service.
  • Minimum of 7 years of experience as an automotive technician.
  • Exceptional automotive diagnostic abilities.
  • Significant investment in personal tools.
  • Ability to meet or exceed a workload of 30+ hours per week, depending on shop requirements.
  • ASE A1-A8 Certifications are mandatory; Master L1 certification is preferred.
  • Proficient in diagnosing and repairing a variety of vehicle makes and models.
  • Ability to achieve or surpass hourly performance targets.
  • Willingness to learn new skills and processes.
  • Professional appearance and strong communication skills.
  • Aiming for long-term career growth.

Physical Requirements:
  • Occasional lifting or moving of items over 50 pounds.
  • Ability to work with tools on vehicles positioned overhead.
  • Capability to work in confined spaces as required by vehicle repairs.
  • Dexterity to effectively use hand tools.
  • Ability to stand or walk for the majority of the workday.
  • Experience driving manual transmission vehicles.
  • Proficient in navigating computer systems.

Additional Information:
Christian Brothers Automotive (CBA) has been committed to providing transparent and high-quality auto repair since its inception in 1982. With over 290 locations, CBA offers modern facilities equipped with advanced diagnostic tools and a consistent workload for technicians. Our shops provide free training, full-time technician support, and access to a dedicated Technician Assistance Center. All applicant information will be kept confidential in accordance with EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer.

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