Senior Customer Service Manager

1 day ago


Houston, Texas, United States CEMEX Full time
Resumen del Puesto
Buscamos a un supervisor digital experimentado para liderar nuestro equipo de servicio al cliente. El responsable será supervisar todas las órdenes recibidas a través de CEMEX Go y garantizar la atención a los clientes de manera efectiva.

Responsabilidades del Cargo
• Supervisa todos los pedidos recibidos a través de CEMEX Go
• Responsable de informes de carga para CEMEX y Shell & Concrete
• Trabajará estrechamente con el equipo de Digital CEMEX
• Responsable de informes de excelencia operativa
• Verifica actualizaciones de precios y diseños de mezcla;
Garantiza que el diseño de mezcla esté disponible en las plantas según sea necesario
• Gestiona el horario del frente de tienda digital en línea
• Logra y mantiene retroalimentación y mejoras de los clientes
• Mantener y verificar horas de camiones de alquiler para precisión de facturación
• Gestiona movimiento no valor agregado de camiones
• Monitorea seguimiento para diferencia de pago por cargas de gruto
• Revisa registros disputados
• Responsable de ordenar/comprobar productos de valor agregado
• Responsable del sistema Kronos de tiempo en el área de Servicio al Cliente
• Capaz de supervisar despliegue y conductores de camiones
• KPIs
• Realizar otras responsabilidades asignadas por gestión

Específicas del Puesto
• Titulatura universitaria preferente y/o experiencia en áreas relacionadas
• Un año de experiencia en servicio al cliente preferida
• Capacidad para diagnosticar, seguir y resolver problemas

Conocimientos, Habilidades y Destrezas
• Experiencia con CEMEX Go es un plus
• Fortalecida comunicación y habilidades analíticas
• Competente con Office 365
• Atento a detalles
• Capacidad para trabajar diariamente con clientes
• Experiencia en servicio al cliente es un plus

Condición Laboral
• Este cargo requerirá trabajo bajo plazo estricto, entrega y presión
• Cumplir con procedimientos de seguridad y políticas laborales

Requisitos Físicos
• Ejerciendo hasta 20 libras de fuerza ocasionalmente, y el trabajo involucra sentarse la mayor parte del tiempo, pero también implica caminar o estar de pie durante períodos cortos de tiempo
• Mientras realiza las funciones del trabajo, el empleado regularmente requiere hablar y escuchar para comunicarse con empleados visitantes como función del ambiente laboral seguro
• Debe poder realizar todas las funciones del trabajo, que incluye, pero no limita, empujar, girar y / o sacar controles
• Se requiere capacidad para levantar objetos pesados.
• Algunas situaciones podrían requerir cargar objetos hasta 50 lbs.

  • Houston, Texas, United States TDIndustries, Ltd. Full time

    Job OverviewWe are seeking a highly skilled Senior Customer Service Specialist to join our team at TDIndustries, Ltd. This role will be responsible for providing exceptional customer service and administrative support to our clients.


  • Houston, Texas, United States Energy Exemplar Full time

    About Energy ExemplarWe're a leading provider of energy ecosystem solutions, empowering our customers to navigate the complexities of the energy transition with confidence.Our mission is to empower transformative energy decisions, and we're seeking a talented Senior Customer Success Manager to join our team.As a Senior Customer Success Manager, you'll be...


  • Houston, Texas, United States Dynamic Service Solutions Full time

    Job OverviewDynamic Service Solutions is a leading provider of dynamic solutions in the food service industry. We are currently seeking a highly skilled and experienced Senior Culinary Operations Manager to join our team.Job SummaryThe Senior Culinary Operations Manager will oversee all aspects of food preparation and presentation, ensuring that our meals...


  • Houston, Texas, United States GetixHealth Full time

    Job Overview:We are looking for a Senior Customer Service Lead to join our operations team at GetixHealth. This role involves leading a high-performing team to deliver quality and timely service to our clients.Key Responsibilities: Lead a high-performing team to meet performance targets; Identify and resolve major issues and service failures; Develop and...


  • Houston, Texas, United States Perfection Staffing Full time

    About the Role: Senior Customer Service ClerkJob Summary:We are seeking a highly skilled and bilingual Senior Customer Service Clerk to join our team at Perfection Staffing. As a Senior Customer Service Clerk, you will be responsible for performing clerical and administrative duties, answering incoming calls, processing payments, entering complaints,...


  • Houston, Texas, United States IntelliPro Group Inc. Full time

    Job OverviewWe are seeking a skilled and proactive Senior Service Operations Manager to lead and oversee all after-sales and service support operations.Job DescriptionMain Responsibilities:Developing efficient service systems, driving profitability, and ensuring superior customer satisfaction.Managing, motivating, and training the field service team while...


  • Houston, Texas, United States Catholic Health Initiatives Full time

    Company OverviewBaylor St. Luke's Medical Center is an internationally recognized leader in research and clinical excellence. Our team has created many research programs and initiatives for advanced treatments found nowhere else in the world.Job SummaryWe are seeking a highly skilled Senior Nutrition Services Manager to lead our nutrition services...

  • Senior Caregiver

    15 hours ago


    Houston, Texas, United States Always Best Care Senior Service Full time

    **Job Summary:**Always Best Care Senior Services in Greater West Houston and Fort Bend County, TX, is seeking a part-time caregiver to provide exceptional care to our senior clients in the Houston area. This role involves assisting clients with daily tasks, promoting their safety and well-being, and offering emotional support.Responsibilities:Providing...


  • Houston, Texas, United States Service Experts Full time

    Job OverviewThe Customer Service Specialist role at Service Experts is a full-time, regular position that requires exceptional customer service skills and the ability to work effectively in a fast-paced environment. This position handles customer inquiries, resolves issues, and provides excellent customer service to ensure customer satisfaction.Estimated...


  • Houston, Texas, United States Gordon Food Service Full time

    Company OverviewGordon Food Service Store is a retail division of Gordon Food Service, offering a fast-paced environment that allows you to balance your life and foster development for future growth.Our 170+ stores are the primary supplier for many small food service operators, families, non-profit organizations, caterers, and so much more.SalaryAs a Part...


  • Houston, Texas, United States Pulte Group, Inc. Full time

    Company OverviewPulteGroup, Inc. is a leading residential construction company with over 60 years of experience in building homes and communities for families across America.Job DescriptionWe are seeking an exceptional Senior Customer Service Specialist to join our team in Minnesota. This role will be responsible for ensuring that our customers receive the...


  • Houston, Texas, United States Matrix Service Full time

    Job OverviewThe Matrix Service is seeking a Senior Construction Manager to oversee craft employees for the aboveground storage tank and specialty vessel business lines.Key ResponsibilitiesSupervise craft employees to ensure efficient construction of projects.Determine method of construction, safety procedures, and requirements.Coordinate assigned work with...


  • Houston, Texas, United States Always Best Care Senior Service Full time

    Job Title: Senior Care AssistantJoin our team at Always Best Care Senior Services in Greater West Houston and Fort Bend County, TX as a Senior Care Assistant.About the Role:Deliver exceptional care and support to elderly clients in their homes, encompassing daily living assistance, medication reminders, meal preparation, light housekeeping, and personal...


  • Houston, Texas, United States USPI Full time

    At USPI Memorial Hermann Surgery Center Greater Heights, we are seeking an experienced and skilled Senior Perioperative Services Manager to lead our perioperative services team. This is a challenging and rewarding role that requires strong leadership, clinical expertise, and operational skills.About the Role:The Senior Perioperative Services Manager will be...


  • Houston, Texas, United States Caring Senior Services Full time

    Job OverviewCaring Senior Services is a reputable provider of senior care services, seeking a compassionate and dedicated Senior Caregiver to join our team. In this role, you will have the opportunity to make a meaningful difference in the lives of seniors in your community.Estimated Salary: $35,000 - $45,000 per year, depending on experience and...


  • Houston, Texas, United States Air Force Civilian Service Full time

    The Air Force Civilian Service (AFCS) is a premier organization that seeks talented professionals to drive innovation and excellence in its operations. As a senior engineer and architect, you will be part of a dynamic team that works on cutting-edge projects, pushing the boundaries of what is possible.The ideal candidate will have a strong educational...


  • Houston, Texas, United States ChaseSource Full time

    Job SummaryThe Service Desk Manager is responsible for leading a team of customer support specialists, developing and implementing effective processes and procedures, and collaborating with senior management to drive business growth. This is a challenging and rewarding role that requires strong leadership and communication skills, as well as excellent...


  • Houston, Texas, United States Veterans Canteen Service Full time

    About UsThe Veterans Canteen Service is a unique organization that puts veterans first. With over 78 years of service, we provide retail, food, coffee, and vending services to veterans and their caregivers in VA facilities across the country.Job SummaryWe are seeking Retail Sales Associates who enjoy working in a fast-paced environment and are committed to...


  • Houston, Texas, United States Daxwell Full time

    Job Title: Senior Business Relationship ManagerAbout Us: Daxwell specializes in single-use products for healthcare, food service, and industrial applications. We strive to leverage technology to serve our customers' needs effectively. As a Senior Business Relationship Manager, you will play a critical role in developing and maintaining relationships with key...


  • Houston, Texas, United States Tyndale Company, Inc Full time

    Job Title: Customer Service Team ManagerThe Tyndale Company, Inc. is seeking an experienced Customer Service Team Manager to oversee the daily operations of our customer support team in Houston, TX. As a key member of our organization, you will be responsible for managing the workflow and activities of designated team members, ensuring timely and excellent...