Senior Customer Service Manager
1 day ago
Buscamos a un supervisor digital experimentado para liderar nuestro equipo de servicio al cliente. El responsable será supervisar todas las órdenes recibidas a través de CEMEX Go y garantizar la atención a los clientes de manera efectiva.
Responsabilidades del Cargo
• Supervisa todos los pedidos recibidos a través de CEMEX Go
• Responsable de informes de carga para CEMEX y Shell & Concrete
• Trabajará estrechamente con el equipo de Digital CEMEX
• Responsable de informes de excelencia operativa
• Verifica actualizaciones de precios y diseños de mezcla;
Garantiza que el diseño de mezcla esté disponible en las plantas según sea necesario
• Gestiona el horario del frente de tienda digital en línea
• Logra y mantiene retroalimentación y mejoras de los clientes
• Mantener y verificar horas de camiones de alquiler para precisión de facturación
• Gestiona movimiento no valor agregado de camiones
• Monitorea seguimiento para diferencia de pago por cargas de gruto
• Revisa registros disputados
• Responsable de ordenar/comprobar productos de valor agregado
• Responsable del sistema Kronos de tiempo en el área de Servicio al Cliente
• Capaz de supervisar despliegue y conductores de camiones
• KPIs
• Realizar otras responsabilidades asignadas por gestión
Específicas del Puesto
• Titulatura universitaria preferente y/o experiencia en áreas relacionadas
• Un año de experiencia en servicio al cliente preferida
• Capacidad para diagnosticar, seguir y resolver problemas
Conocimientos, Habilidades y Destrezas
• Experiencia con CEMEX Go es un plus
• Fortalecida comunicación y habilidades analíticas
• Competente con Office 365
• Atento a detalles
• Capacidad para trabajar diariamente con clientes
• Experiencia en servicio al cliente es un plus
Condición Laboral
• Este cargo requerirá trabajo bajo plazo estricto, entrega y presión
• Cumplir con procedimientos de seguridad y políticas laborales
Requisitos Físicos
• Ejerciendo hasta 20 libras de fuerza ocasionalmente, y el trabajo involucra sentarse la mayor parte del tiempo, pero también implica caminar o estar de pie durante períodos cortos de tiempo
• Mientras realiza las funciones del trabajo, el empleado regularmente requiere hablar y escuchar para comunicarse con empleados visitantes como función del ambiente laboral seguro
• Debe poder realizar todas las funciones del trabajo, que incluye, pero no limita, empujar, girar y / o sacar controles
• Se requiere capacidad para levantar objetos pesados.
• Algunas situaciones podrían requerir cargar objetos hasta 50 lbs.
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