Senior Customer Success Manager

2 months ago


Houston, Texas, United States Energy Exemplar Full time

About Energy Exemplar

We're a leading provider of energy ecosystem solutions, empowering our customers to navigate the complexities of the energy transition with confidence.

Our mission is to empower transformative energy decisions, and we're seeking a talented Senior Customer Success Manager to join our team.

As a Senior Customer Success Manager, you'll be responsible for ensuring the success of our top-tier customers, guiding them through a simulation software journey, and engaging resources across EE to accelerate adoption and expansion.

Key Responsibilities:

  • Identify and mitigate customer risk, working closely with internal and external stakeholders.
  • Build strategic customer relationships, elevating the Energy Exemplar experience across customer organizations.
  • Regular customer communications, including webinars, user group meetings, NPS, product updates, and issue escalations.
  • Coordinating executive-level success reviews with internal leadership, Solutions, and Sales teams.
  • Ensure smooth renewals through proactive customer engagement and knowledge of customer goals and objectives.
  • Keep updated customer profiles within Salesforce, with clear insight into customer health.
  • Maintain customer engagement for each lifecycle stage within HubSpot.
  • Manage renewal opportunities within Salesforce throughout the renewal lifecycle.

Candidate Requirements & Qualifications:

  • BS in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent.
  • 4+ years of experience in management consulting, technical account management, or enterprise software sales.
  • Consistent record of achieving targets and goals, preferably in a sales setting.
  • Proven capability in organizing executive-level discussions.
  • Significant customer-facing experience leading enterprise-type customers through business or technology transformations.

We're an equal opportunities employer, committed to providing a workplace that reflects the diversity of society. Bring your authentic self and help us build an inclusive world together.



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