Senior Customer Success Manager
3 weeks ago
About Energy Exemplar
We're a leading provider of energy ecosystem solutions, empowering our customers to navigate the complexities of the energy transition with confidence.
Our mission is to empower transformative energy decisions, and we're seeking a talented Senior Customer Success Manager to join our team.
As a Senior Customer Success Manager, you'll be responsible for ensuring the success of our top-tier customers, guiding them through a simulation software journey, and engaging resources across EE to accelerate adoption and expansion.
Key Responsibilities:
- Identify and mitigate customer risk, working closely with internal and external stakeholders.
- Build strategic customer relationships, elevating the Energy Exemplar experience across customer organizations.
- Regular customer communications, including webinars, user group meetings, NPS, product updates, and issue escalations.
- Coordinating executive-level success reviews with internal leadership, Solutions, and Sales teams.
- Ensure smooth renewals through proactive customer engagement and knowledge of customer goals and objectives.
- Keep updated customer profiles within Salesforce, with clear insight into customer health.
- Maintain customer engagement for each lifecycle stage within HubSpot.
- Manage renewal opportunities within Salesforce throughout the renewal lifecycle.
Candidate Requirements & Qualifications:
- BS in Business Management, Strategy, Economics, Communications, Electrical Engineering, or equivalent.
- 4+ years of experience in management consulting, technical account management, or enterprise software sales.
- Consistent record of achieving targets and goals, preferably in a sales setting.
- Proven capability in organizing executive-level discussions.
- Significant customer-facing experience leading enterprise-type customers through business or technology transformations.
We're an equal opportunities employer, committed to providing a workplace that reflects the diversity of society. Bring your authentic self and help us build an inclusive world together.
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