Senior Customer Service Specialist

2 weeks ago


Houston, Texas, United States Pulte Group, Inc. Full time
Company Overview

PulteGroup, Inc. is a leading residential construction company with over 60 years of experience in building homes and communities for families across America.

Job Description

We are seeking an exceptional Senior Customer Service Specialist to join our team in Minnesota. This role will be responsible for ensuring that our customers receive the highest level of service and quality in their new home warranty and quality control experience.

Key Responsibilities:
  • Complete thorough training programs to gain expertise in new home construction, customer service, and quality control.
  • Develop strong literacy in construction warranty, root cause analysis, and technical language.
  • Conduct quality inspections of homes prior to delivery to ensure they meet our high standards.
  • Assist senior Customer Care Managers and supervisors in performing their duties and responsibilities.
Requirements:
  • High school diploma or equivalent required; Bachelor's degree in Construction or Engineering preferred.
  • Minimum 1-2 years of customer service experience in a related field.
  • Excellent verbal and written communication skills.
  • Able to read blueprints and have general knowledge of building codes.
  • BASIC computer skills required.
Estimated Salary Range: $65,000 - $85,000 per yearWhy Choose PulteGroup?

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. As an equal opportunity employer, we value diversity and inclusion in the workplace.



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