Front Desk Associate

1 week ago


Williamsburg, Virginia, United States Colonial Williamsburg Company Full time
Job Title: Front Desk Attendant

Colonial Williamsburg Company is seeking a highly skilled and customer-focused Front Desk Attendant to join our team. As a Front Desk Attendant, you will be the first point of contact for our guests and will be responsible for providing exceptional service and hospitality.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest arrivals and departures, including checking in and out, handling room assignments, and resolving any issues related to room accommodations.
  • Manage the front desk operations, including handling cash and credit transactions, processing payments, and maintaining accurate records.
  • Train new employees and provide guidance and support to ensure a smooth and efficient operation.
  • Perform other duties as required to ensure the smooth operation of the front desk.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a front desk or customer service role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Ability to lift, bend, and stand for long periods of time, with a high level of physical stamina.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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