Front Desk Team Lead
6 days ago
Join the Colonial Williamsburg Company team as a Senior Front Desk Attendant and be part of the Front Office Team, the main connection between guests, the hotel, and various hotel departments.
Job Summary:The Senior Front Desk Attendant will engage with guests throughout the entire hospitality experience, working on behalf of guests and collaborating with other team members. This role requires a calm, efficient, and organized individual with excellent personal presentation and communication skills, a passion for delivering exceptional guest service, and the ability to multitask while maintaining a positive attitude.
Key Responsibilities:- Welcome and check-in guests, ensuring a smooth and efficient process
- Manage guest requests, inquiries, and complaints, maintaining current knowledge of hotel products, services, pricing, and special promotional offers
- Perform general incoming communication duties, including assisting with training front desk attendants
- Work directly with reservations agents to ensure billing and room requirements are fulfilled for VIP guests
- Input and follow up on guest requests, ensuring exceptional levels of guest service
- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of guest service
- Ability to multitask while maintaining a positive attitude when working with guests
- Computer literate and able to navigate through computer systems
- Professional manner with an emphasis on hospitality and guest service
- Front office experience in the hotel, leisure, and/or entertainment sectors
- Cash handling experience
- Flexibility to work various shifts
- Maintain a positive, enthusiastic outlook
- Smile and greet guests, employees, managers, and supervisors
- Show respect for and cooperate at all times with those for whom and with whom you work
- Report to work as scheduled and on time
- Meet appearance standards
- Perform assigned tasks accurately and on time
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