Front Desk Team Lead

6 days ago


Williamsburg, Virginia, United States Colonial Williamsburg Company Full time
Job Title: Senior Front Desk Attendant

Join the Colonial Williamsburg Company team as a Senior Front Desk Attendant and be part of the Front Office Team, the main connection between guests, the hotel, and various hotel departments.

Job Summary:

The Senior Front Desk Attendant will engage with guests throughout the entire hospitality experience, working on behalf of guests and collaborating with other team members. This role requires a calm, efficient, and organized individual with excellent personal presentation and communication skills, a passion for delivering exceptional guest service, and the ability to multitask while maintaining a positive attitude.

Key Responsibilities:
  • Welcome and check-in guests, ensuring a smooth and efficient process
  • Manage guest requests, inquiries, and complaints, maintaining current knowledge of hotel products, services, pricing, and special promotional offers
  • Perform general incoming communication duties, including assisting with training front desk attendants
  • Work directly with reservations agents to ensure billing and room requirements are fulfilled for VIP guests
  • Input and follow up on guest requests, ensuring exceptional levels of guest service
Requirements:
  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of guest service
  • Ability to multitask while maintaining a positive attitude when working with guests
  • Computer literate and able to navigate through computer systems
  • Professional manner with an emphasis on hospitality and guest service
Preferred Qualifications:
  • Front office experience in the hotel, leisure, and/or entertainment sectors
  • Cash handling experience
  • Flexibility to work various shifts
Standards:
  • Maintain a positive, enthusiastic outlook
  • Smile and greet guests, employees, managers, and supervisors
  • Show respect for and cooperate at all times with those for whom and with whom you work
  • Report to work as scheduled and on time
  • Meet appearance standards
  • Perform assigned tasks accurately and on time

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