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Customer Support Specialist II

2 months ago

Urbandale, Iowa, United States Axelon Full time

Customer Service Representative II
100% REMOTE
Contract Position - Potential for Permanent Placement

Candidates should be located within a reasonable distance of major metropolitan areas.

Job Overview:
Applicants must possess a high school diploma or equivalent. Previous experience in an office setting is required, with a preference for candidates who have worked in a call center environment.
Training and work will be conducted remotely. Candidates are expected to maintain a quiet and professional workspace to handle calls and perform tasks with minimal interruptions.

Although this position allows for remote work, scheduled breaks will be provided, and candidates must be available and online throughout their entire shift, except during designated break times.


This role is situated within a call center environment.

Training & Shift Details:

  • Initial Training Period
  • Nesting Phase
  • Transition to Regular Work Hours
Interviews will be conducted virtually.

This is a contractual role, with the possibility of transitioning to a full-time position based on departmental requirements.

Desired Skills:
Client Retention Strategies | Financial Transactions | Refund Processing | Project Coordination | Customer Issue Resolution | Claims Management | Return Processing | Service Level Agreements | Customer Account Management | Conflict Resolution | Order Processing | Financial Acumen | Billing Support | Client Needs Assessment