Technical Support Specialist

1 week ago


Savannah, Georgia, United States Amtec Enterprise Full time
Job Overview

We are seeking a Technical Support Specialist to provide exceptional assistance to our clients. This role is crucial in ensuring that all technology systems function seamlessly and efficiently.


Compensation:
$30.00 per hour

Contract Duration:
1 to 2 years with potential for extension

Employment Type:
Independent Contractor or 1099

Key Responsibilities:
  • Deliver on-site desktop assistance for clients at designated locations.
  • Diagnose and resolve end-user workstation and peripheral issues both remotely and in person.
  • Ensure that user applications and equipment operate effectively and adhere to relevant policies and procedures.
  • Install and maintain network devices that provide essential business services.
  • Conduct end-user data backup and recovery with meticulous attention to detail.
  • Manage surplus equipment in accordance with established protocols, including the secure sanitization of electronic devices.
  • Document and track problem tickets, escalating issues to the appropriate teams as necessary.
  • Collaborate with vendor support to troubleshoot technical issues related to desktop hardware and software.
  • Assist with special projects, including the setup, breakdown, and relocation of computer systems and peripherals.


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