Technical Support Specialist
1 week ago
We are seeking a Technical Support Specialist to provide exceptional assistance to our clients. This role is crucial in ensuring that all technology systems function seamlessly and efficiently.
Compensation:
$30.00 per hour
Contract Duration:
1 to 2 years with potential for extension
Employment Type:
Independent Contractor or 1099
Key Responsibilities:
- Deliver on-site desktop assistance for clients at designated locations.
- Diagnose and resolve end-user workstation and peripheral issues both remotely and in person.
- Ensure that user applications and equipment operate effectively and adhere to relevant policies and procedures.
- Install and maintain network devices that provide essential business services.
- Conduct end-user data backup and recovery with meticulous attention to detail.
- Manage surplus equipment in accordance with established protocols, including the secure sanitization of electronic devices.
- Document and track problem tickets, escalating issues to the appropriate teams as necessary.
- Collaborate with vendor support to troubleshoot technical issues related to desktop hardware and software.
- Assist with special projects, including the setup, breakdown, and relocation of computer systems and peripherals.
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