Technical Support Analyst

1 week ago


Savannah, Georgia, United States Maven Workforce INC Full time
Job Overview

Position Title: IT Support Specialist

Company: Maven Workforce INC

Role Responsibilities

The IT Support Specialist will be responsible for delivering exceptional technical assistance to end users. Key responsibilities include:

  • Certification Requirements: A+ or Network+ Certification is essential.
  • Onsite Support: Provide desktop support to clients at designated locations.
  • Troubleshooting: Diagnose and resolve workstation and peripheral issues both remotely and in person.
  • Application Compliance: Ensure that user applications and equipment function correctly and adhere to relevant policies and procedures.
  • Network Device Management: Install and maintain network devices that are critical to business operations.
  • Data Management: Conduct end user data backup and recovery with meticulous attention to detail.
  • Equipment Processing: Manage surplus equipment according to established protocols, ensuring proper sanitization and compliance with DoD standards.
  • Problem Tracking: Document and track problem tickets, escalating issues to the appropriate teams as necessary.
  • Vendor Coordination: Collaborate with vendor support to troubleshoot technical issues related to desktop hardware and software.
  • Project Support: Assist with special projects, including the setup, breakdown, and relocation of computer equipment and peripherals.


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