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IT Support Specialist
2 months ago
Position: IT Support Specialist
Location: On-Site
Compensation: $30.00 per hour
Important Notice: Please be aware of potential fraudulent job postings. All official communications will originate from verified company email addresses.
Role Summary:
This role requires a presence on-site, and we are particularly interested in candidates residing in the local area.
The successful applicant will demonstrate robust technical expertise, especially in desktop assistance, problem resolution, and management of network devices.
Primary Duties:
- Deliver on-site technical support for clients within the designated service area.
- Diagnose and rectify end-user workstation and peripheral challenges both remotely and face-to-face.
- Guarantee the seamless operation of user applications and hardware in accordance with applicable policies.
- Install and maintain essential network devices crucial for business functions.
- Conduct data backup and recovery for users with meticulous attention to detail.
- Manage surplus equipment in line with established protocols, including secure data wiping.
- Record and monitor issue tickets, escalating matters to relevant teams as needed.
- Collaborate with vendor support to resolve technical challenges related to desktop systems.
- Assist in special initiatives, including the setup, disassembly, and relocation of computer systems and peripherals.
Qualifications:
- A+ Certification or Network+ Certification is mandatory. (CERTIFICATION MUST BE UPLOADED)
- Proficient problem-solving abilities with a knack for troubleshooting hardware and software issues.
- Strong communication skills and the capability to work autonomously as well as collaboratively.
- Experience in desktop support and network device oversight.
- Detail-oriented with the capacity to juggle multiple responsibilities simultaneously.
Requirements:
- Must reside in the local area.
- Availability to work on-site within the designated service area.
At The Methodical Group, we prioritize innovation and excellence. We seek skilled individuals who are motivated to contribute positively to our mission.