Technical Support Analyst
2 weeks ago
Position: Desktop Support Specialist
Location: Onsite
Contract Duration: 12 months
Role Summary:
The Desktop Support Specialist will be responsible for the imaging, deployment, and technical assistance of laptops, desktops, and peripherals for both in-house and remote users. This role involves configuring and supporting desktop applications while ensuring adherence to IT policies.
Key Responsibilities:
- Provide onsite technical support for users within designated areas.
- Diagnose and resolve end-user workstation and peripheral issues both remotely and in person.
- Ensure that applications and equipment function correctly and comply with all relevant policies and procedures.
- Install and maintain network devices that provide essential services.
- Conduct end-user data backup and recovery with meticulous attention to detail.
- Manage surplus equipment according to established protocols, including the sanitization of electronic devices to DoD standards.
- Document and track problem tickets, escalating to appropriate teams as necessary.
- Collaborate with vendor support to troubleshoot technical issues related to desktop hardware and software.
- Assist with special projects, including the setup, breakdown, and relocation of computer equipment and peripherals.
Company Overview:
Hire IT People, Inc specializes in providing full-time and contractual IT staffing solutions across the nation. We serve a diverse clientele, including government agencies, Fortune 500 companies, and prominent mid-market firms in various sectors such as healthcare, insurance, and retail.
Our extensive candidate network comprises thousands of professionals, allowing us to perform proactive searches tailored to your hiring needs. We utilize advanced recruitment tools to streamline the hiring process and connect you with the right talent for your IT projects across a wide range of technologies and roles.
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