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Managed Services Technical Support Specialist

2 months ago

Savannah, Georgia, United States Imperium Data Full time

Company: Imperium Data Consulting

Position: Managed Services Technical Support Specialist (Tier 1-2)

Overview:

We are seeking skilled individuals to become part of our vibrant team as a Managed Services Technical Support Specialist. This full-time remote role provides a competitive salary, comprehensive benefits, and the chance to engage with advanced technologies.

Key Responsibilities:

  • Set up and configure both Windows and Mac systems
  • Oversee system performance and hardware functionality
  • Execute modifications and resolve technical issues
  • Investigate technology advancements for system enhancements
  • Deliver remote assistance to clients
  • Manage network devices and maintain procedural documentation
  • Administer Microsoft 365 tenant configurations and security protocols
  • Ensure adherence to cybersecurity standards

Qualifications:

  • Experience in a Managed Services Provider (MSP) environment is advantageous
  • Background in help desk support, active directory management, and desktop assistance
  • Genuine interest in IT and a commitment to continuous learning
  • Capability to work autonomously

Desirable Skills:

  • Familiarity with Mac, Windows, and Windows Server operating systems
  • Knowledge of the NIST Cybersecurity Framework
  • Experience with compliance standards such as HIPAA, SEC, and PCI
  • Certifications like Network+, A+, or CCNA are beneficial
  • Understanding of PSA and RMM tools

Imperium Data Consulting is dedicated to promoting equal opportunity in employment.