Hotel Receptionist Manager
4 weeks ago
About the Job: We are seeking a highly skilled and experienced Front Desk Agent to join our team at Crestview Management, LLC.
Job Description: The Front Desk Agent will be responsible for providing exceptional customer service to guests, checking them in and out of the hotel, answering phone calls and emails, and assisting with any guest requests or concerns.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise
- Check guests in and out of the hotel, ensuring accurate processing of payments and reservations
- Answer phone calls and respond to emails in a professional and courteous manner
- Assist guests with any requests or concerns they may have, such as providing information about the hotel and local area
- Maintain a clean and organized front desk area, including handling cash and credit card transactions accurately
Requirements:
- High school diploma or equivalent required
- Prior experience in customer service or hospitality preferred
- Excellent communication and organizational skills, with the ability to multitask in a fast-paced environment
- Friendly and welcoming demeanor, with a strong commitment to providing exceptional customer service
- Proficient in Microsoft Office and other computer programs, with the ability to learn new systems quickly
- Ability to work flexible hours, including nights, weekends, and holidays
Salary Range: $35,000 - $45,000 per year
Benefits:
- Competitive salary and benefits package, including health insurance, dental insurance, and 401(k) matching
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment, with a focus on teamwork and collaboration
- Free hotel rooms and discounts at our properties
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