Technical Operations Specialist

5 days ago


Greenwich, Connecticut, United States Interactive Brokers Full time
Job Description

About Interactive Brokers

We are a leading financial services company that has been at the forefront of trading innovation for over four decades. Our cutting-edge technology and client commitment have earned us a reputation as a trusted partner for individual investors and institutions alike.

Job Summary

We are seeking a highly skilled Technical Operations Specialist to join our team in Greenwich, CT. As a key member of our Technical Operations team, you will play a critical role in monitoring and providing operational support for our global brokerage system, ensuring that our clients receive the best possible online trading experience.

Key Responsibilities

  • Monitor various aspects of the Interactive Brokers global brokerage system in real-time, identifying and resolving technical issues promptly and accurately.
  • Analyze and troubleshoot complex technical problems, escalating issues to senior team members as needed.
  • Participate in post-incident reviews to identify areas for improvement and implement changes to prevent similar issues in the future.
  • Provide 2nd-level technical support to internal teams, ensuring that they have the resources and expertise they need to succeed.
  • Monitor batch job scheduler and troubleshoot failed or delayed jobs, ensuring that our systems are running smoothly and efficiently.
  • Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring.
  • Act as the primary escalation point for all brokerage system technical issues, providing expert guidance and support to internal teams.

Requirements

  • Strong communication skills, with English as the primary language.
  • A Bachelor's or apprenticeship in a technical discipline.
  • A working knowledge of general computing concepts, networking, Linux operating systems, and related technologies.
  • The ability to analyze and solve problems promptly and accurately in a fast-paced environment.

Nice to Have Skills

  • Prior experience in a technology position.
  • Experience with Unix/Linux style command line interfaces.
  • Previous experience with scripting languages (e.g., Shell, Perl, Python).
  • Desire to explore and learn new concepts, systems, and technologies.

What We Offer

  • Competitive salary, annual performance-based bonus, and stock grant.
  • Retirement plan 401(k) with a competitive company match.
  • Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium.
  • Wellness screenings and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP).
  • Paid time off and a generous parental leave policy.
  • Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack.
  • Corporate events, including team outings, dinners, volunteer activities, and company sports teams.
  • Education reimbursement and learning opportunities.
  • Modern offices with multi-monitor setups.


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