Technical Support Analyst
2 weeks ago
Salary: Competitive
Company Background
Scorpio Group is a prominent service provider engaged in the maritime transportation of goods and petroleum products. With a history dating back to 1951, Scorpio has been dedicated to investing in and managing shipping assets. The company offers comprehensive technical management services and oversees a fleet of over 180 vessels. Headquartered in Monaco, Scorpio employs more than 850 professionals across various regions including Europe, North America, the Middle East, and Asia.
Key Responsibilities
- Delivering thorough IT support to end-users.
- Managing hardware inventory effectively.
- Providing IT assistance to senior management and VIP clients.
- Overseeing mobile device management, specifically for iPhones and iPads.
- Coordinating with local IT vendors.
- Offering remote support to the Houston office.
- Conducting onsite visits to the Houston office as required.
- Documenting IT procedures comprehensively.
- Ensuring compliance with SOX regulations.
Additional Responsibilities
- Participating in the Global IT Service Delivery team.
- Providing IT support to other global offices operating in the USA time zone.
Experience Required
- A minimum of 2-3 years in a similar IT support role.
Essential Skills
- Exceptional communication skills with the ability to convey technical information to non-technical users.
- Strong organizational and time management capabilities.
- Outstanding customer service skills, demonstrating empathy and a user-centered approach.
- Analytical abilities to efficiently diagnose and resolve technical issues.
Qualifications
- Proficient in Active Directory: User, Object & OU management (Creation / Deletion / Update).
- Familiarity with IT support management tools such as ServiceNow or equivalent.
- Basic knowledge of O365, Azure, Microsoft Teams, Antivirus, and Intune.
- General troubleshooting skills for multifunction printers, CPUs, laptops (Dell), and audio/video conferencing systems.
- Basic understanding of networking principles.
At Scorpio Group, we recognize that our employees are our greatest asset, and their diverse talents contribute significantly to our success. We are committed to fostering an inclusive environment and are proud to be an equal opportunity employer, valuing diversity in all its forms.
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