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IT Support Specialist
2 months ago
Salary: Competitive
Company Background
Scorpio Group is a prominent service provider engaged in the maritime transportation of commodities and petroleum products. With a legacy of investment and operation in shipping assets since 1951, Scorpio offers comprehensive technical management expertise while commercially overseeing a fleet of over 180 vessels. Headquartered in Monaco, the company employs more than 850 onshore professionals across Europe, North America, the Middle East, and Asia.
Key Responsibilities
- Deliver comprehensive IT support to end-users.
- Manage hardware inventory effectively.
- Provide IT assistance to senior management and VIP clients.
- Oversee mobile device management, specifically for iPhone and iPad.
- Coordinate with local IT vendors for service and support.
- Offer remote assistance to the Houston office.
- Conduct onsite visits to the Houston office as required.
- Document IT procedures thoroughly.
- Ensure compliance with SOX regulations.
Additional Responsibilities
- Collaborate as part of the Global IT Service Delivery team.
- Provide IT support to other global offices operating in the USA time zone.
Experience Required
- A minimum of 2-3 years in a similar IT support role.
Required Competencies
- Exceptional communication skills with the ability to convey technical information to non-technical users.
- Strong organizational and time management abilities.
- Excellent customer service skills, demonstrating empathy and a user-centered approach.
- Analytical skills for diagnosing and resolving technical issues efficiently.
Qualifications
- Proficient in Active Directory: User, Object & OU management (Creation / Deletion / Update).
- Familiarity with IT support management tools such as ServiceNow or equivalent.
- Basic knowledge of O365, Azure, Microsoft Teams, Antivirus, and Intune.
- General troubleshooting knowledge for Multifunction Printers, CPUs, Laptops (Dell), and Audio & Video conferencing systems.
- Basic understanding of networking principles.
At Scorpio Group, we recognize that our employees are our greatest asset, and their diverse talents contribute significantly to our success. We are committed to fostering an inclusive workplace and uphold equal opportunity employment principles, ensuring that we do not discriminate based on any protected characteristic.
