Technical Operations Specialist
7 days ago
We are a leading financial services company that has been at the forefront of trading innovation for over four decades. Our cutting-edge technology and client commitment have earned us a reputation as a trusted partner for individual investors and institutions alike.
Job SummaryWe are seeking a highly skilled Technical Operations Specialist to join our team in Greenwich, CT. As a key member of our global operations team, you will be responsible for monitoring and providing operational support for our applications, systems, and critical business technology around the clock and across the globe.
Key Responsibilities- Monitor various aspects of our global brokerage system in real-time.
- Analyze, troubleshoot, escalate, and resolve brokerage system operational issues.
- Participate in post-incident reviews in collaboration with architecture and infrastructure teams.
- Provide 2nd-level technical support to internal teams.
- Monitor batch job scheduler and troubleshoot failed or delayed jobs.
- Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring.
- Act as the primary escalation point for all brokerage system technical issues.
- Strong communication skills, with English as the primary language.
- A Bachelor's or apprenticeship in a technical discipline.
- A working knowledge of general computing concepts, networking, Linux operating systems, and related technologies.
- The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
- Prior experience in a technology position.
- Experience with Unix/Linux style command line interfaces.
- Previous experience with scripting languages (e.g., Shell, Perl, Python).
- Desire to explore and learn new concepts, systems, and technologies.
- Self-motivated and able to handle tasks with minimal supervision.
- Superb analytical and problem-solving skills.
- Excellent collaboration and communication (verbal and written) skills.
- Outstanding organizational and time management skills.
- Competitive salary, annual performance-based bonus, and stock grant.
- Retirement plan 401(k) with a competitive company match.
- Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium.
- Wellness screenings and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP).
- Paid time off and a generous parental leave policy.
- Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack.
- Corporate events, including team outings, dinners, volunteer activities, and company sports teams.
- Education reimbursement and learning opportunities.
- Modern offices with multi-monitor setups.
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