Customer Retention Specialist

3 days ago


Miami Gardens, Florida, United States El Dorado Furniture Full time
Job Description

El Dorado Furniture is seeking a highly skilled and dedicated Customer Retention Specialist to join our team. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.

Responsibilities:
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Retention Strategies: Develop and implement effective retention strategies to increase customer loyalty and satisfaction.
  • Order Processing: Process customer orders accurately and efficiently, ensuring that all necessary information is collected and documented.
  • Communication: Communicate with customers to ensure that their questions and concerns are addressed in a timely manner.
  • Documentation: Maintain accurate and detailed records of customer interactions and transactions.
  • Problem-Solving: Analyze customer complaints and develop solutions to resolve issues.
  • Team Collaboration: Work closely with other team members to ensure seamless communication and collaboration.
  • Continuous Improvement: Identify areas for improvement and implement changes to enhance customer service and retention.
Requirements:
  • Customer Service Experience: 1-2 years of experience in a customer service or retention environment.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving Skills: Strong problem-solving and conflict resolution skills.
  • Technical Skills: Proficiency in computer software and systems.
  • Language Skills: Fluency in English (additional languages a plus).
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and supportive work environment.


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