Customer Service Specialist
2 weeks ago
About Twinechart:
Twine Chart is a forward-thinking organization dedicated to delivering extensive data visualization and analytical solutions. We enable businesses to make informed choices by converting intricate data into easily digestible visual representations. Our team is committed to providing state-of-the-art tools and services that support data-driven decision-making.
Position Summary:
Twinechart is in search of a committed Customer Service Specialist to enhance our operations. The successful candidate will be tasked with managing both incoming and outgoing communications, delivering outstanding client support, and assisting customers with their inquiries and challenges regarding Twinechart's offerings.
Compensation:
$27.00 per hour.
- Manage a significant volume of incoming and outgoing communications, addressing customer inquiries, concerns, and issues promptly and professionally.
- Provide comprehensive information regarding Twinechart's offerings, aiding customers in understanding how our solutions can fulfill their requirements.
- Resolve customer grievances and challenges, ensuring satisfaction and loyalty.
- Record customer interactions and transactions in the CRM system, maintaining accurate and thorough documentation.
- Collaborate with various departments, including sales and technical support, to address complex customer challenges.
- Identify and escalate priority issues to the relevant departments or personnel as necessary.
- High school diploma or equivalent.
- Exceptional verbal and written communication skills.
- Strong problem-solving skills and the ability to think critically.
- Familiarity with CRM software and other customer service tools.
- Capability to manage high-pressure situations while maintaining a positive demeanor.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company matching.
- Paid time off (PTO) and holidays.
- Opportunities for professional development.
- Employee wellness initiatives.
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