Customer Service Specialist

1 week ago


Palm Beach Gardens, Florida, United States Amazing Lash Studio Full time

Position Overview:

We are currently seeking a dedicated and experienced Customer Service Specialist to join our team in the beauty sector. Our brand, Amazing Lash Studio, is recognized as a leader in eyelash extension and eyebrow services, committed to enhancing beauty and confidence through exceptional service and professionalism.

Benefits for the Customer Service Specialist:

  • Attractive compensation structure with earnings potential ranging from $10 to $17 per hour based on performance metrics.
  • Paid vacation and sick leave.
  • Complimentary eyelash services, including premium upgrades.
  • Incentives for membership sales.
  • Flexible scheduling options.
  • Discounts on all retail merchandise.
  • A vibrant workplace culture with engaging activities.
  • Clear pathways for career advancement.
  • Continuous training and development opportunities.

Key Responsibilities:

  • Promote and sell Amazing Lash Studio memberships and retail offerings to clients.
  • Support the Studio Manager in member retention efforts.
  • Foster a welcoming atmosphere for clients by providing prompt assistance and addressing inquiries.
  • Manage phone communications, schedule appointments, and greet clients enthusiastically.
  • Assist with administrative duties, including filing and data entry for client records and feedback.
  • Prepare client records for upcoming treatments.
  • Engage in promotional events to enhance studio visibility.
  • Ensure cleanliness and organization of the lobby and studio areas.
  • Uphold service quality by adhering to organizational standards.

Qualifications:

  • Strong customer service orientation.
  • Results-driven with a focus on metrics.
  • Prior sales experience is advantageous.
  • Basic proficiency in computer applications.
  • Ability to manage multiple tasks effectively.
  • Outgoing, positive, and engaging personality.
  • Excellent verbal and written communication skills.
  • Strong interpersonal abilities to interact confidently with both team members and clients.
  • Exceptional organizational and problem-solving skills.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Experience with Mindbody Salon Software is a plus.

We invite you to explore the opportunity to be part of Amazing Lash Studio, where your contributions can lead to a fulfilling and rewarding career.



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