Customer Engagement Specialist

1 week ago


Miami Gardens, Florida, United States AEG Full time

Position: Guest Experience Representative (Part-Time)

  • Department: Stadium and Campus Operations
  • Direct Supervisor: Guest Experience Supervisors and Management
  • Status: Part-time / Hourly

Overview: We are seeking a dedicated individual to enhance the experience of our guests during various events at Hard Rock Stadium. This role is essential in ensuring that attendees have a memorable time during sporting events, concerts, and other gatherings.

  • Key Responsibilities:
  • Provide outstanding service by demonstrating our core values of Care, Know, and Connect with all guests.
  • Assist guests with inquiries at multiple locations while maintaining a welcoming attitude.
  • Exhibit a consistently professional appearance and a service-oriented mindset.
  • Guide guests to their designated seating areas and manage access control for a seamless entry process.
  • Take initiative in addressing challenges such as ticketing issues and inappropriate behavior.
  • Become knowledgeable about stadium operations and ticketing policies to relay accurate information.
  • Utilize strong verbal and interpersonal skills to communicate effectively with guests and team members.
  • Note: Responsibilities may extend beyond those listed.
  • Qualifications:
  • Availability for a minimum of 80% of all events, including major sporting events and concerts.
  • Previous experience in customer service is preferred but not required.
  • A positive demeanor, excellent communication abilities, and keen attention to detail are crucial.
  • Capability to adapt to changing situations and anticipate guest needs.
  • Fluency in English is required; proficiency in Spanish is advantageous.

We are committed to maintaining a Drug-Free Workplace, and all employment offers are contingent upon drug and background screenings. We uphold equal employment opportunities for all individuals, irrespective of race, color, religion, gender, age, or other protected statuses.



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