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Customer Support Specialist

2 months ago

Miami, Florida, United States Consulting Advantage Ltd Full time
Position Overview

We are looking for motivated and customer-oriented individuals to fill the role of Customer Support Specialist. If you possess exceptional communication abilities and a genuine desire to assist clients, we encourage you to consider this opportunity.

As a Customer Support Specialist, you will be essential in delivering outstanding service by managing incoming inquiries and calls. Your responsibilities will include providing detailed information, resolving customer concerns, and guiding clients through our offerings, all while maintaining a courteous and professional demeanor.

Core Responsibilities:

  • Respond to incoming customer calls with a positive and professional attitude
  • Deliver precise information regarding our services and products
  • Effectively manage customer inquiries, complaints, and requests
  • Record customer interactions and follow up on any outstanding issues
  • Refer complex matters to the appropriate department as needed
  • Stay informed about current promotions, products, and services
  • Aim to achieve and surpass individual and team performance targets
  • Engage in training sessions and team meetings to improve skills and knowledge

Required Qualifications:

  • Prior experience in a customer service or call center environment is preferred
  • Exceptional verbal communication and active listening capabilities
  • Ability to manage challenging situations while maintaining composure
  • Strong analytical skills and attention to detail
  • Proficient in computer usage and basic software applications