Fitness Center Associate

5 days ago


Frederick, Maryland, United States Sport & Health Full time

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Sport & Health. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a positive experience for everyone who walks through our doors.

Key Responsibilities

  • Deliver exceptional customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including checking in members, processing payments, and handling customer inquiries.
  • Work closely with the Front Desk Supervisor and other team members to achieve sales and membership goals.
  • Maintain a clean and organized front desk area, ensuring a welcoming and professional environment for our members and guests.
  • Stay up-to-date on club policies, procedures, and promotions, and communicate this information to members and guests as needed.

Requirements

  • High school diploma or equivalent required; six months of experience in a customer service or front desk role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines.
  • Basic computer skills, including proficiency in MS Office and ability to learn new software applications.
  • Physical ability to stand for long periods, lift up to 20 pounds, and move about the club as needed.

Benefits

  • Complimentary membership and guest privileges.
  • Discounts on personal training, mind-body, aquatics, and kids programs.
  • Discounts on Serenity Day Spa services and all apparel.
  • Employee referral gift.
  • In-house continuing education credits and CEC reimbursement.

Additional Full-Time Benefits

  • Medical, dental, vision, supplemental benefits, and group life insurance benefits.
  • 401(k) retirement plan.
  • Paid time off.

Equal Opportunity Employer

Sport & Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.



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