After-Hours Member Services Associate

2 weeks ago

Frederick, Maryland, United States Planet Fitness Full time
Job Overview

Location
Frederick, MD

Employment Type
Part Time

Compensation
$16.00 Hourly

Shift
Overnight

Category
Customer Service

Company Overview

As a leading independent operator of Planet Fitness clubs, Ohana Growth Partners is dedicated to motivating individuals to transform their lives while enjoying the journey. We pride ourselves on being an equal opportunity employer that values diversity and inclusivity, striving to create a welcoming environment for all team members. Our benefits include:
  • A supportive and professional atmosphere that embodies our "Judgement Free Zone" philosophy.
  • Career Advancement: over 90% of our management team began as entry-level staff.
  • Competitive compensation.
  • 401K Retirement Plan with an annual discretionary employer match up to 6%.
  • Active participation in community outreach initiatives.
  • Complimentary employee Black Card Membership.
Position Summary

The Overnight Service Desk Associate plays a crucial role in managing service desk operations, facilitating membership sales, and ensuring the cleanliness of the facility and its equipment. This individual will deliver exceptional customer service to both members and guests, frequently engaging with them as well as with management and staff to foster positive relationships.

Key Responsibilities
  • Welcome all members and guests upon entry and bid farewell upon exit.
  • Oversee club access for both members and non-members.
  • Address inquiries and resolve complaints from members and guests.
  • Respond to phone inquiries and provide information to potential members.
  • Conduct tours for prospective members.
  • Facilitate membership sales, complete agreements, and input new member data into the system.
  • Utilize the Point-of-Sale system and manage outstanding account balances.
  • Maintain an organized and efficient customer service front desk.
  • Schedule appointments for fitness training sessions.
  • Perform routine facility inspections every 20 minutes and complete necessary checklists.
  • Assist new employees by answering questions and providing guidance.
  • Execute opening and closing procedures for shifts.
  • Maintain cleanliness of the club, including:
    • Sanitizing equipment and surrounding areas.
    • Dusting and cleaning surfaces as needed.
    • Wiping down tiles, walls, and doors.
    • Vacuuming and mopping floors.
    • Restocking supplies such as toilet paper and soap.
    • Emptying waste receptacles.
    • Organizing cleaning supplies.
  • Demonstrate a commitment to diversity, equity, and inclusion by valuing the contributions of all team members.
  • Perform additional duties as assigned.
Qualifications
  • High School Diploma or G.E.D. preferred.
  • Prior experience in customer service or sales is advantageous.
  • Experience in cleaning or maintenance is a plus.
  • Basic computer skills are required.
Skills and Competencies
  • Strong communication and interpersonal skills.
  • Ability to convey the Judgment Free Zone concept effectively.
  • Attention to detail and accuracy with numerical data.
  • Capability to follow instructions accurately.
  • Ability to work independently as well as collaboratively.
  • Positive demeanor and a willingness to assist others.
  • Capacity to remain calm in challenging situations.
  • Aptitude for recognizing and learning from mistakes.
Work Environment & Requirements
  • Primarily indoor setting with standard exposure to light, sound, heat, and cold.
  • Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach.
  • Ability to lift, push, pull, or carry at least 60 lbs. regularly.
  • Familiarity with operating cleaning equipment such as vacuums and floor scrubbers.
  • Exposure to common cleaning agents and chemicals.
  • Must be able to identify and assess behavior within the environment.
  • Effective communication skills to relay information clearly and accurately.
Note
This job description is intended to provide a general overview of the position and is subject to change at any time. Management reserves the right to assign or reassign duties and responsibilities as necessary.

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