Service Desk Associate

1 week ago


Frederick, Maryland, United States Planet Fitness Full time
{"Job Title": "Service Desk Associate", "Job Summary": "We are seeking a highly motivated and customer-focused Service Desk Associate to join our team at Planet Fitness. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility. If you have a passion for delivering outstanding service and are looking for a dynamic and supportive work environment, we encourage you to apply.", "Responsibilities": "

* Provide exceptional customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
* Maintain the cleanliness and organization of the facility, including the front desk, membership sales area, and equipment.
* Sell memberships and process transactions accurately and efficiently.
* Answer phone calls and respond to emails in a timely and professional manner.
* Provide guidance and support to new employees and team members.
* Perform other duties as assigned by management.

", "Requirements": "

* High school diploma or equivalent required.
* Previous customer service and sales experience preferred.
* Basic computer literacy and ability to learn new software and systems.
* Excellent communication and interpersonal skills.
* Ability to work well independently and as part of a team.
* Positive attitude and willingness to learn and grow.

", "Work Environment": "

* Primarily indoor environment with normal exposure to light, sound, heat, and cold.
* Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach.
* Must be able to frequently move, lift, push, pull, carry at least 60 lbs.
* Must be able to operate equipment such as vacuums and floor scrubbers.
* Exposure to standard cleaning fluids and chemicals.

", "Language": "en-US"}

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