Immigration Case Manager

6 days ago

San Francisco, California, United States Fragomen Full time

About the Role:

Fragomen's Business Immigration Analyst position offers a unique opportunity to make a meaningful impact on our business, while also providing training, development, and long-term growth opportunities. As a leading immigration firm, Fragomen's exclusive focus on immigration creates a dynamic and challenging work environment with a team of passionate professionals.

Key Responsibilities:

  • Develop knowledge of firm, immigration case types, and client processes.
  • Prepare and file petitions with government agencies, including document gathering, review, drafting, and filing.
  • Communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other general inquiries.
  • Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, and escalations to supervisors.
  • Compile and summarize large quantities of data within case management systems for reporting to clients, managers, and teams.
  • Understand and contribute to team and individual productivity goals.
  • Demonstrate flexibility and initiative.
  • Follow documented firm standards and policies to mitigate risk and ensure regulatory, operational, and client compliance.

Requirements:

  • Bachelor's degree, Associate's degree, Paralegal certification, or experience in a customer-facing or client-service-oriented role.
  • A client-service mindset, attention to detail, and ability to work in a fast-paced environment with competing demands.
  • The ability to prioritize, meet deadlines, and escalate case issues to supervisors.
  • Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes.
  • Experience using various computer systems, including MS Word and Excel.
  • Desire to contribute to a positive work environment, effectively collaborate, and promote teamwork.

Benefits:

  • 22 PTO days + Federal holidays.
  • Medical, Dental, and Vision plans + FSA & HSA Plans.
  • 401K plan, with company matching.

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