Service Coordinator
2 days ago
We are seeking a highly organized and customer-focused Service Coordinator to join our team at DC Group. As a Service Coordinator, you will play a critical role in ensuring the success of our clients by providing exceptional service and support.
Key Responsibilities:- Oversee client relationships and build strong partnerships through hands-on project management.
- Manage Field Service Engineers by coordinating their schedules, maintenance, and repair work.
- Respond to emergency service requests by communicating schedules, coordinating parts shipments, and ensuring timely repairs.
- Drive logistics between departments to meet contract service-level agreements.
- Monitor client communication and provide prompt responses and solutions.
- Prepare field service reports based on data analysis.
- Develop price quotations based on industry standards and client requests.
- Minimum AA/AS degree
- Strong written and oral communication skills
- Customer service experience
- Ability to manage daily deliverables and address client needs
- Exceptional organizational skills
- Intermediate to advanced Microsoft Office 365 knowledge
- A positive attitude and desire to learn
- Flexible paid time off (PTO)
- Paid holidays
- Medical Plan
- Dental Plan
- Vision Plan
- Health Savings Account
- Company-paid employee STD/LTD/Life/AD&D
- Supplemental plans (Critical Illness, Accident, Life/AD&D)
- 401(k) plan with employer match
- Complimentary covered parking at our campus
DC Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment.
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