Customer Engagement Representative in Telecommunications
2 weeks ago
JOIN OUR TEAM
SSM Essential Firm is actively seeking dedicated individuals to join our Telecommunications Customer Service Representative team, with opportunities for both full-time and part-time roles. As a Telecommunications Customer Service Representative, you will leverage your exceptional customer service and sales abilities to represent our esteemed telecommunications clients, ensuring that customers receive outstanding experiences through tailored sales interactions.
As part of our team, you will play a crucial role in creating a welcoming atmosphere for our customers, making their interactions memorable and enjoyable.
Key Responsibilities of the Telecommunications Customer Service Representative:
- Develop and nurture strong relationships with customers, gaining insights into their needs and preferences to provide customized solutions that exceed their expectations.
- Work collaboratively with various teams to address customer inquiries and resolve issues, ensuring a smooth and positive customer journey.
- Promote our clients' products and services with enthusiasm, demonstrating a commitment to exceptional customer service.
- Identify opportunities to enhance the customer experience proactively, suggest additional services when appropriate, and contribute ideas for improving sales processes and service negotiations.
- Maintain precise customer records and documentation to facilitate effective communication and follow-up.
- Stay informed about industry trends, new product offerings, competitor activities, and emerging technologies to provide valuable insights and recommendations.
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Telecommunications Support Specialist
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Telecom Support Representative
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Miramar, Florida, United States SSM Essentail Firm Full timeJOIN OUR TEAMSSM Essential Firm is actively seeking dedicated individuals to join our Telecommunications Customer Service Representative team, available in both full-time and part-time capacities. As a Telecommunications Customer Service Representative, you will leverage your exceptional customer service and sales expertise to represent our esteemed...
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