Customer Service Representative

6 days ago


Miramar, Florida, United States McCalla Clarke Agency, LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at McCalla Clarke Agency, LLC. As a key member of our insurance team, you will be responsible for providing exceptional customer service to our policyholders, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve their issues in a professional and courteous manner.
  • Policy Administration: Process policy changes, cancellations, and renewals, and ensure that all necessary documentation is completed.
  • Claims Handling: Investigate and resolve claims in a fair and timely manner, ensuring that policyholders receive the benefits they are entitled to.
  • Communication: Communicate effectively with customers, agents, and other stakeholders to ensure that all parties are informed and up-to-date on policy changes and claims status.
  • Team Collaboration: Work closely with our sales team to ensure that customers receive the best possible service and that their needs are met.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience, preferably in the insurance industry.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
  • Licenses/Certifications: 4-40 (Insurance Customer Service Representative) license required, or willingness to obtain within the first 30 days of employment.
Benefits
  • Competitive Salary: $14 - $15 hourly.
  • Benefits Package: Paid time off, paid holidays, and eligibility to participate in contests and promotions.
  • Professional Development: Opportunities for training and professional growth.
About Us

McCalla Clarke Agency, LLC is a fast-paced insurance agency representing Allstate and other A-rated carriers. We specialize in auto, home, renters, flood, boat, motorcycle, business, and life insurance. Our dedicated team works hard to ensure that clients are completely satisfied. We hire the best and most dedicated employees to our team.



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