VIP Account Manager
4 weeks ago
WeTheHobby is a dynamic sports entertainment company with a global presence, headquartered in Rochester, NY. Our team is passionate about creativity, diversity, innovation, dedication, and community.
Our Work Environment- Modern office setting
- Strong growth opportunities
- Flexible working hours
- Lively atmosphere
- A team that cares about one another
- Welcoming and inclusive culture
We've experienced rapid growth since our inception in 2021, with over 80 full-time staff and 250,000+ followers across our social and marketplace channels.
Key Responsibilities- Build and nurture a portfolio of VIP customers, focusing on retention, enhanced service, and proactive communication
- Regularly connect with VIP customers to identify opportunities to increase engagement and lifelong value
- Develop and manage a structured rewards program in conjunction with Senior Leadership
- Become a brand and product expert to expand trust and build relationships with customers
- Provide detailed reports and recommendations on customer portfolios to Operations, Marketing, and Leadership
- Help plan, attend, and host VIP customer events
- Occasional travel to local or national conferences, events, and meetings
- Minimum 5 years' experience in high-end customer service
- Minimum 3 years' experience in high-end hospitality support
- Excellent verbal and written communication skills
- Strong interpersonal skills with a focus on building relationships
- Experience with conflict management and resolution
- Attentive and strong multi-tasking capabilities
- A team player with a focus on trust and integrity
- Bachelor's Degree, ideally in business, sales, or marketing
- Willingness to work non-traditional business hours
- Anticipated annual salary range: $67k - $104k
- Opportunity to receive a lucrative bonus based on retention and engagement metrics
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VIP Account Manager
4 weeks ago
Rochester, New York, United States WeTheHobby Full timeAbout WeTheHobbyWeTheHobby is a dynamic sports entertainment company with a global presence, headquartered in Rochester, NY. Our mission is to deliver exceptional experiences to our customers through creativity, diversity, innovation, dedication, and community.Job SummaryWe are seeking a highly skilled VIP Account Manager to join our team. This role will be...
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VIP Account Manager
4 weeks ago
Rochester, New York, United States WeTheHobby Full timeAbout WeTheHobbyWeTheHobby is a dynamic sports entertainment company with a global presence, headquartered in Rochester, NY. Our mission is to deliver exceptional experiences and build lasting relationships with our customers.Job SummaryWe are seeking a highly skilled and charismatic VIP Account Manager to join our team. This role will be responsible for...
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