Executive Account Manager

4 weeks ago


Rochester, New York, United States Paylocity Full time
Job Title: Executive Account Manager

At Paylocity, we're seeking an experienced Executive Account Manager to join our team. As a key member of our client support team, you will be responsible for providing exceptional service to our largest and most complex clients.

Key Responsibilities:
  • Provide professional, knowledgeable, and reliable service to clients through telephone, email, and on-site support.
  • Develop and maintain strong relationships with assigned clients by continuously striving to meet and exceed their expectations.
  • Apply critical thinking and problem-solving skills to research, troubleshoot, and resolve client issues.
  • Conduct proactive meetings with clients to identify business needs and maintain high satisfaction levels.
  • Maintain expert-level knowledge of Paylocity products and partnerships to ensure clients realize the maximum benefit of our system.
Requirements:
  • Bachelor's degree or applicable client services/industry experience.
  • Minimum 3 years' experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator.
  • Prior experience in project management or problem-solving preferred.
  • Experience in a help desk environment or software support highly desirable.
Preferred Skills:
  • Self-starter with the ability to handle multiple projects at once.
  • Excellent writing skills for business communications.
  • Strong interpersonal skills to communicate effectively with a multitude of personalities and work across the organization to get issues resolved.

Paylocity is an equal-opportunity employer committed to diversity and inclusion. We believe that our employees' differences make us better and actively cultivate these differences through our employee resource groups and employee experiences.

This role can be performed from any office in the US. The pay range for this position is $43,059 - $80,000/yr, and base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here.


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