Equipment Maintenance Specialist

2 weeks ago

Lorton, Virginia, United States Chenega MIOS SBU Full time

Position ID: 32221

Overview

Maintenance Service Representative

Location: Lorton, VA

Chenega IT Enterprise Services (CITES) is dedicated to providing innovative technological solutions to federal agencies and the Department of Defense. Established in 2016, CITES has rapidly evolved into a leader in best practices for modern federal operations.

Are you prepared to advance your expertise and develop your career in a dynamic business environment? Are you seeking a role where professional growth is integral to the organizational culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) may be the ideal fit for you. Our team of experts supports extensive government operations by utilizing state-of-the-art technology, propelling your career forward.

The Maintenance Service Representative will be responsible for supporting Maintenance and Repair (M&R) functions on systems and equipment that are deployed and operational. This role requires acting as a Subject Matter Expert (SME) while engaging with Service Management team members, Program Office personnel, and field agents to collect and share information regarding repair statuses.

This position necessitates exceptional communication skills and diplomacy, the ability to interpret and respond to data requests, and proficiency in identifying and resolving data processing challenges. The role demands technical expertise primarily related to equipment and maintenance tracking, including record management, synchronization of disparate systems, and scheduling of maintenance activities.

The incumbent will work autonomously while adhering to overall project objectives and will keep the supervisor informed about progress and any unusual issues that arise. Guidance may come from various sources beyond direct tasking.

Key Responsibilities

  • Serve as the primary contact for the MDC, Service Management team members, and other ILD staff for follow-up and research inquiries, providing subject matter expertise.
  • Collaborate closely with Service Management team members on information requests, research findings, and recommendations regarding the life-cycle support of CBP's Inspection Technologies.
  • Conduct ad-hoc research on MAXIMO records and other life-cycle data related to Inspection Technologies pertinent to the role.
  • Act as a Subject Matter Expert (SME) in the collection and dissemination of repair information.
  • Facilitate communication and collaboration with Service Management team members, Program Office staff, and field personnel to respond to inquiries regarding status updates and data within MAXIMO.
  • When necessary, input, update, or edit records within MAXIMO.
  • Participate in meetings with Service Management team members to provide subject matter expertise as required.
  • Provide status updates for completed Work Orders lacking proper documentation and liaise with vendors to obtain necessary documentation.
  • Occasionally support MSR training during periods of low staffing.
  • Perform additional duties as assigned.

Qualifications

  • High School Diploma/GED required; Associate's Degree or higher preferred.
  • Must possess a valid Driver's License.
  • Must be able to successfully pass a CBP Background Investigation (a requirement for this position).

Knowledge, Skills, and Abilities:

  • Proficient in Microsoft Office Suite, particularly Excel.
  • Strong verbal and written communication abilities.
  • Excellent organizational and planning skills.
  • Attention to detail with strong analytical and problem-solving capabilities.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Quick learner; the Maintenance Service Representative must develop competence in fielded equipment, both scientific and surveillance-based, as well as the work protocols of the assigned subject area.
  • Ability to identify problems or issues from failures and recognize failure trends.
  • Experience with Maximo is advantageous.
  • Logistics support experience is a plus.
  • Extensive background in a general help desk or customer service role is desirable.
  • Familiarity with Non-Intrusion Inspection equipment is a plus.

Career Development

At Chenega MIOS, our professional development initiatives focus on empowering our team members at all career stages to identify and leverage their strengths for optimal performance. We believe in continuous learning opportunities, from entry-level positions to senior leadership roles.

We provide various avenues for skill enhancement, including hands-on experiences and formal development programs, allowing our professionals to grow throughout their careers.

Benefits

At Chenega MIOS, we recognize that exceptional individuals contribute to a successful organization. We value our team members and offer a comprehensive range of benefits.

Discover more about the advantages of working at Chenega MIOS.

Company Culture

Our positive and supportive culture encourages team members to perform at their best every day. We celebrate individuality and provide flexibility to help our employees maintain a healthy, balanced, and confident lifestyle. We offer well-being programs and continually seek new ways to foster a culture of excellence and well-being.

Corporate Responsibility

Chenega MIOS is driven by a mission to create meaningful impact. This mission shapes our identity and extends to our relationships with clients, team members, and communities. We believe in the transformative power of business and focus on education, philanthropy, skill-based volunteering, and leadership to promote positive social change.

Learn more about Chenega's contributions to the world.

Chenega MIOS is an Equal Opportunity Employer/Veterans/Disabled. We participate in the E-Verify Employment Verification Program.

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