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Equipment Maintenance Specialist

2 months ago

Lorton, Virginia, United States Chenega MIOS SBU Full time

Req ID: 32221

Position Overview

Maintenance Service Representative

Location: Lorton, VA

Chenega IT Enterprise Services (CITES) is dedicated to providing innovative technological solutions to federal agencies and the Department of Defense. Established in 2016, CITES has rapidly evolved into a leader in best practices for the contemporary federal enterprise.

Are you eager to develop your skills and advance your career in a dynamic business environment? Are you seeking a workplace that prioritizes professional growth? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be an ideal fit for you. Our team comprises professionals who support extensive government operations by utilizing state-of-the-art technology, propelling your career forward.

The Maintenance Service Representative will facilitate Maintenance and Repair (M&R) tasks on systems and equipment that are deployed and operational. This role will serve as a Subject Matter Expert (SME) while engaging with Service Management team members, Program Office representatives, and field personnel to collect and share information regarding repair status and updates.

This position necessitates excellent communication skills and diplomacy, enabling the generation and comprehension of data requests, as well as the capacity to identify and resolve data processing challenges. The role applies technical expertise primarily related to equipment and maintenance tracking, including record-keeping, synchronization of disparate systems, and maintenance scheduling.

The incumbent will work autonomously within the framework of overall project objectives and requirements, keeping the supervisor informed about progress and any unusual issues. Guidance may be sourced from various channels beyond direct tasking.

Key Responsibilities

  • Serve as the primary contact for the MDC, Service Management team members, and other ILD staff regarding follow-up and research inquiries, providing subject matter expertise.
  • Collaborate directly with Service Management team members on information requests, research findings, and recommendations related to the life-cycle support of CBP's Inspection Technologies.
  • Conduct ad-hoc Work Order research on MAXIMO records and other life-cycle data pertaining to Inspection Technologies relevant to the role.
  • Act as a Subject Matter Expert (SME) in the collection and dissemination of repair information.
  • Communicate and collaborate with Service Management team members, Program Office representatives, and field personnel to respond to inquiries regarding status, updates, and other data within MAXIMO.
  • Update or edit records within MAXIMO as necessary.
  • Participate in meetings with Service Management team members to provide subject matter expertise when required.
  • Provide Work Order status for completed tasks lacking proper documentation and liaise with vendors to obtain necessary documentation.
  • Support MSR training during periods of low staffing as needed.
  • Perform additional duties as assigned.

Qualifications

  • High School Diploma/GED required; Associate's Degree or higher preferred.
  • Must possess a valid Driver's License.
  • Ability to pass a CBP Background Investigation is required for this position.

Knowledge, Skills, and Abilities:

  • Proficient in Microsoft Office Suite, particularly Excel.
  • Strong verbal and written communication abilities.
  • Excellent organizational and planning skills.
  • Attention to detail, strong analytical thinking, and problem-solving capabilities are essential.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Quick learner with competence in fielded equipment, both scientific and surveillance-related, as well as knowledge of work protocols and practices in the assigned subject area.
  • Ability to identify problems or issues from failures and recognize failure trends.
  • Experience with Maximo is advantageous.
  • Logistics support experience is a plus.
  • Extensive experience in a general help desk or customer service role is desired.
  • Familiarity with Non-Intrusion Inspection equipment is beneficial.

Professional Development

At Chenega MIOS, our professional development initiatives are designed to assist team members at all career stages in identifying and leveraging their strengths to perform at their best. We believe in continuous learning opportunities, from entry-level positions to senior leadership roles.

We provide various opportunities for skill enhancement, including hands-on experiences in a rapidly evolving business landscape. Our professionals benefit from both on-the-job learning and formal development programs, ensuring ongoing growth throughout their careers.

Benefits

At Chenega MIOS, we recognize that exceptional people contribute to a successful organization. We value our team members and offer a comprehensive range of benefits.

Discover more about the advantages of working at Chenega MIOS.

Company Culture

Our positive and supportive culture empowers team members to excel in their roles. We celebrate individuality and provide the flexibility for team members to make daily choices that promote health, balance, confidence, and awareness. We offer well-being programs and continuously seek innovative ways to foster a culture of excellence and well-being.

Corporate Responsibility

Chenega MIOS is driven by a mission to create meaningful impact. This mission shapes our identity and extends to our relationships with clients, team members, and communities. We believe in the transformative power of business and focus on education, philanthropy, skill-based volunteerism, and leadership to drive positive social change.

Learn more about Chenega's contributions to the world.

Chenega MIOS is an Equal Opportunity Employer/Veterans/Disabled. We participate in the E-Verify Employment Verification Program.