Equipment Maintenance Specialist

2 weeks ago

Lorton, Virginia, United States Chenega MIOS SBU Full time

Position ID: 32221

Overview

Maintenance Service Representative

Location: Lorton, VA

Chenega IT Enterprise Services (CITES) is dedicated to providing innovative technological solutions to federal agencies and the Department of Defense. Established in 2016, CITES has rapidly evolved into a leader in best practices for the contemporary federal enterprise.

Are you eager to advance your expertise and develop your career in a dynamic business environment? If you seek a workplace that prioritizes professional growth as a fundamental aspect of its culture, Chenega Military, Intelligence & Operations Support (MIOS) may be the ideal fit for you. Our team comprises professionals who enhance large-scale government operations through the application of advanced technology, propelling your career forward.

The Maintenance Service Representative will facilitate Maintenance and Repair (M&R) operations for systems and equipment that are deployed and operational. This role will serve as a Subject Matter Expert (SME) in interactions with Service Management team members, Program Office personnel, and field agents, ensuring effective communication and information exchange regarding repair status.

This role necessitates exceptional communication skills and diplomacy, enabling the generation and comprehension of data requests while identifying and resolving data processing challenges. The position requires technical expertise primarily related to equipment and maintenance tracking, encompassing areas such as record-keeping, synchronization of disparate systems, and maintenance scheduling.

The incumbent will operate independently, adhering to overarching project objectives and requirements, while keeping the supervisor informed of progress and any unusual issues. Guidance may be sourced from various channels beyond direct tasking.

Key Responsibilities

  • Serve as the primary contact for the MDC, Service Management team members, and other staff for follow-up and research inquiries, providing subject matter expertise.
  • Collaborate closely with Service Management team members to address requests for information, conduct research, and provide findings and recommendations on the lifecycle support of CBP's Inspection Technologies.
  • Conduct ad-hoc research on MAXIMO records and other lifecycle data related to Inspection Technologies pertinent to the role.
  • Act as a Subject Matter Expert (SME) in the collection and dissemination of repair information.
  • Communicate and collaborate with Service Management team members, Program Office personnel, and field agents to respond to inquiries regarding status updates and other data within MAXIMO.
  • Update and maintain records within MAXIMO as required.
  • Participate in meetings with Service Management team members to provide subject matter expertise when necessary.
  • Provide status updates for completed Work Orders lacking proper documentation and liaise with vendors to obtain necessary documentation.
  • Assist with MSR training during periods of low staffing as needed.
  • Perform additional duties as assigned.

Qualifications

  • High School Diploma/GED required; an Associate's Degree or higher is preferred.
  • A valid Driver's License is required.
  • Ability to pass a CBP Background Investigation is mandatory for this position.

Knowledge, Skills, and Abilities:

  • Proficient in Microsoft Office Suite, particularly Excel.
  • Strong verbal and written communication skills.
  • Excellent organizational and planning abilities.
  • Attention to detail, with strong analytical and problem-solving skills.
  • Capacity to prioritize and manage multiple tasks in a fast-paced environment.
  • Quick learner with the ability to gain competence in fielded equipment and relevant work protocols.
  • Ability to identify issues and recognize failure trends.
  • Experience with Maximo is advantageous.
  • Logistics support experience is a plus.
  • Extensive background in a general help desk or customer service role is preferred.
  • Familiarity with Non-Intrusion Inspection equipment is beneficial.

Professional Development

At Chenega MIOS, we emphasize professional growth, assisting our team members at all career stages to identify and leverage their strengths for optimal performance. We provide opportunities for skill enhancement alongside practical experience in a rapidly evolving business landscape.

Benefits

Chenega MIOS recognizes that exceptional individuals contribute to a successful organization. We value our team members and offer a comprehensive range of benefits.

Company Culture

Our supportive culture encourages team members to excel in their roles. We celebrate individuality and provide flexibility to promote well-being and confidence, fostering a healthy and productive work environment.

Corporate Responsibility

Chenega MIOS is driven by a mission to create meaningful impact. This commitment shapes our relationships with clients, team members, and communities, emphasizing education, philanthropy, and skill-based volunteerism to foster positive social change.

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