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Equipment Maintenance Specialist

2 months ago

Lorton, Virginia, United States Chenega MIOS SBU Full time

Position ID: 32221

Overview

Maintenance Service Representative

Location: Lorton, VA

Chenega IT Enterprise Services (CITES) provides innovative technological solutions to federal entities and the Department of Defense. Established in 2016, CITES has rapidly become a leader in best practices for modern federal operations.

Are you prepared to advance your expertise and grow your career in a dynamic business environment? Are you seeking a workplace where professional growth is integral to the organizational culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) may be the ideal setting for you. Our team of experts supports extensive government operations by utilizing state-of-the-art technology, propelling your career forward.

The Maintenance Service Representative will facilitate Maintenance and Repair (M&R) tasks on systems and equipment that are deployed and operational. This role will serve as a Subject Matter Expert (SME) while interacting and collaborating with Service Management team members, Program Office personnel, and field agents to collect and disseminate information regarding repair status and updates.

This role necessitates exceptional communication skills and diplomacy, the ability to generate and interpret data requests, and the capability to identify and resolve data processing challenges. The position leverages technical expertise primarily related to equipment and maintenance tracking, encompassing record-keeping, synchronization of disparate systems, and maintenance scheduling.

The incumbent will operate independently within the framework of project objectives and requirements, keeping the supervisor informed about progress and any unusual challenges. Guidance may be sourced from various channels beyond direct tasking.

Key Responsibilities

  • Serve as the primary contact for the MDC, Service Management team members, and other staff for follow-up and research inquiries, providing subject matter expertise.
  • Collaborate directly with Service Management team members on information requests, research findings, and recommendations regarding the life-cycle support of CBP's Inspection Technologies.
  • Conduct ad-hoc Work Order research on MAXIMO records and other life-cycle data related to Inspection Technologies pertinent to the role.
  • Act as a Subject Matter Expert (SME) in gathering and sharing information concerning repair updates.
  • Communicate and collaborate with Service Management team members, Program Office staff, and field personnel to respond to inquiries regarding status, updates, and other data within MAXIMO.
  • Update and edit records within MAXIMO as required.
  • Participate in meetings with Service Management team members to provide subject matter expertise when necessary.
  • Provide Work Order status for completed tasks lacking proper documentation and liaise with vendors to obtain the required documentation.
  • Support MSR training as needed during periods of low staffing.
  • Perform additional duties as assigned.

Qualifications

  • High School Diploma/GED required; Associate's Degree or higher preferred.
  • Valid Driver's License is required.
  • Ability to pass a CBP Background Investigation is essential for this position.

Knowledge, Skills, and Abilities:

  • Proficient in Microsoft Office Suite, particularly Excel.
  • Strong verbal and written communication skills.
  • Excellent organizational and planning abilities.
  • Attention to detail, analytical thinking, and problem-solving capabilities are essential.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Quick learner with competence in fielded equipment, both scientific and surveillance-related, as well as familiarity with work protocols in the assigned subject-matter area.
  • Ability to differentiate between problems and failures and recognize failure trends.
  • Experience with Maximo is advantageous.
  • Logistics support experience is a plus.
  • Extensive background in a general help desk or customer service role is desired.
  • Knowledge of Non-Intrusion Inspection equipment is beneficial.

Professional Development

At Chenega MIOS, our commitment to professional development is focused on empowering our team members at all career stages to identify and leverage their strengths for optimal performance. We believe in continuous learning opportunities for everyone, from entry-level employees to senior leaders.

We provide various avenues for skill enhancement, ranging from hands-on experiences to formal development programs, ensuring our professionals have numerous opportunities for growth throughout their careers.

Benefits

At Chenega MIOS, we recognize that exceptional individuals contribute to a successful organization. We value our team members and offer a comprehensive range of benefits.

Discover more about the advantages of working at Chenega MIOS.

Corporate Culture

Our supportive and positive culture encourages team members to perform at their best every day. We celebrate individuality by recognizing unique contributions and providing flexibility for healthy, balanced living. Our well-being programs reflect our commitment to fostering a culture where we thrive and lead fulfilling lives.

Corporate Responsibility

Chenega MIOS is driven by a purpose to create meaningful impact. This mission shapes our identity and extends to our relationships with clients, team members, and communities. We believe in the transformative power of business and focus on education, philanthropy, skill-based volunteerism, and leadership to drive positive social change.

Learn more about Chenega's contributions to the world.

Chenega MIOS is an Equal Opportunity Employer/Veterans/Disabled.

Native preference under PL.

We participate in the E-Verify Employment Verification Program.