Senior Field Operations Manager
2 weeks ago
Compensation Overview:
Base Pay Range: $76,000 - $129,400 Annually
Location: USA
Company Overview:
KLA stands at the forefront of the diversified electronics sector, playing a pivotal role in the semiconductor manufacturing landscape. Our technologies are integral to the production of virtually every electronic device worldwide. From laptops to smart cars, our innovations are essential. KLA specializes in developing systems and solutions for the manufacturing of wafers, integrated circuits, and more. Our commitment to innovation is evident as we reinvest 15% of our sales back into research and development, ensuring we remain leaders in advancing technology.
Division Overview:
The KLA Services team, based in Milpitas, CA, encompasses a variety of functions including Service Sales, Marketing, and Technical Support. We collaborate closely with our field teams and clients across all sectors to enhance the performance and efficiency of our products through a comprehensive suite of services. Our offerings include proactive tool management, technical expertise, and a robust parts network for global support.
Role Responsibilities:
- Oversee the efficient and timely deployment of KLA systems at client sites, including new installations and upgrades.
- Lead a team of Customer Support Engineers, providing guidance and direction in line with company policies.
- Engage regularly with team members, clients, and management to present technical information regarding project timelines and objectives.
- Work towards achieving strategic goals set by the organization, focusing on metrics such as installation costs and cycle times.
- Manage escalations during installation and ongoing support activities, ensuring effective communication with all stakeholders.
- Assist management in preparing for key customer meetings and internal reviews.
Qualifications:
- Bachelor's degree or an associate degree with relevant experience.
- Strong project management and organizational capabilities.
- Excellent written and verbal communication skills.
- Outstanding presentation abilities.
- Proficient interpersonal skills to understand and address customer needs.
Benefits:
KLA offers a competitive and comprehensive total rewards package, including medical, dental, and vision coverage, a 401(K) plan with company matching, employee stock purchase options, tuition reimbursement, and wellness programs. We are committed to fostering a diverse and inclusive workplace and provide reasonable accommodations for individuals with disabilities throughout the hiring process.
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