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Technical Field Engineer

2 months ago

Rio Rancho, New Mexico, United States ASMPT SEMI Solutions Full time

The role of the Service Engineer for Advanced Systems encompasses the comprehensive field deployment, initiation, assessment, upkeep, diagnostics, and repair of equipment provided by the company across various product lines. Depending on contractual obligations or project specifications, responsibilities may include planning, scheduling, coordinating, managing costs, and overseeing the work in a consultative capacity, as well as supervising company personnel during task execution. This position also requires thorough documentation of all job-related activities. The engineer is expected to gain proficiency in fundamental systems technologies.

KEY RESPONSIBILITIES AND DUTIES/ESSENTIAL FUNCTIONS

  • Leading intricate equipment trial operations, investigative assessments, repairs, and comprehensive overhauls.
  • Experience with networking, SQL databases, and server management.
  • Demonstrated experience and strong inclination towards utilizing software tools.
  • Proven ability to analyze and interpret substantial volumes of complex data (e.g., bug reports, production metrics).
  • Delivering advanced product and service training to clients.
  • Leading and engaging in complex service engagements and collaborating with customer personnel to ensure high-quality service and feedback on issue evaluation and resolution.
  • Conducting assessments of complex product/equipment performance based on field support data and suggesting design modifications or enhancements.
  • Executing complex and technically demanding tasks within a specialized technical domain.
  • Ability to diagnose and consult on potential issues and provide effective solutions related to the application of concepts, techniques, knowledge, or processes.
  • Successfully demonstrating extensive or cutting-edge knowledge in a technical or specialty area.
  • Offering expert guidance, training, and technical support to assist staff, other Field Service team members, and training other employees as necessary.

WORK ENVIRONMENT

This position operates in a customer factory environment or a designated office setting.

PHYSICAL DEMANDS

While performing the duties of this role, the employee is required to position themselves to work on equipment at customer locations, which may involve bending, standing, lying on the floor, and reaching to access machine components. Employees must also be able to move between locations, maintain a stationary position for extended periods, communicate with others, and exchange information. Additionally, there may be a need to lift or transport machine parts or other items weighing up to 50 pounds.

EXPECTED HOURS OF WORK

Workdays and hours are typically Monday through Friday, 8:00 AM to 5:00 PM or as directed by the supervisor based on customer needs. This position regularly requires overtime and weekend work.

QUALIFICATIONS AND SKILLS

  • Must be a self-motivated individual with minimal supervision required.
  • Excellent hands-on skills and the ability to navigate through complex challenges.
  • Strong written and verbal communication and interpersonal skills.
  • Robust analytical background.
  • Proficient in Microsoft Office applications.
  • Ability to logically troubleshoot complex hardware, software, application, and process-related issues and convey this information understandably to the customer.
  • In-depth practical/theoretical knowledge of PLS/PRS software products.
  • Intermediate to advanced experience with the installation, networking, functional use, and troubleshooting of PLS/PRS products.
  • Fluency in English, both written and spoken; intermediate to advanced Spanish language skills are a plus.
  • Willingness to work overtime and weekends as required.