Restaurant Operations Manager

6 days ago


Rio Rancho, New Mexico, United States Raising Cane's Chicken Fingers Full time
Job Description

Job Title: Restaurant Operations Manager

Job Summary:

The Restaurant Operations Manager will be responsible for supporting the General Manager in the day-to-day operations of the restaurant, conveying the Raising Cane's culture to Crewmembers and Customers, and leading shifts as well as providing support in financial management, restaurant maintenance, and company initiatives.

Key Responsibilities:

  • Operations Management:
    • Lead the team in executing the Raising Cane's operations plan, ensuring the restaurant meets or exceeds company standards for quality, service, and cleanliness.
    • Proactively manage the restaurant's operations, including planning and forecasting of weekly sales, labor, and COGs.
    • Maintain restaurant cleanliness and identify maintenance problems, communicating them to the General Manager and Facilities Department.
    • Lead monthly inventory counts and ensure weekly vendor orders are made and properly received.
  • Business Management:
    • Support the General Manager in managing food and labor costs to increase restaurant profitability.
    • Lead the restaurant to achieve financial goals set by the Operations Leadership Team.
    • Identify issues that need addressed, develop a plan to resolve the issue, and present findings/suggestions to the General Manager.
    • Lead the monitoring of spending on all costs, including contract services, repair and maintenance, and supply costs.
  • People Management:
    • Use company-approved selective hiring criteria to maintain a quality Crewmember roster.
    • Consult with the General Manager on all hiring decisions.
    • Train and develop Shift Managers and Crewmembers to improve the quality of the restaurant operation.
    • Support the professional development of Shift Managers and Crewmembers.
  • Project Support:
    • Understand the purpose, intent, rationale, mechanics, requirements, and desired results of all company-driven programs and initiatives.
    • Actively collaborate, organize, and support program implementations at the restaurant level.
    • Support the General Manager with the execution of the restaurant's local marketing plans.

Requirements:

  • Minimum of High School Diploma or equivalent required, some College preferred.
  • Must be 18 years of age or older.
  • Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook).
  • On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects.

Qualifications:

  • Ability to lead, motivate, and empower the Canes Crewmembers.
  • Ability to align Crewmembers with Raising Cane's culture by balancing hard work and having fun.
  • Ability to manage basic tasks, the restaurant's Crewmembers, and fiscal operations.
  • Takes initiative.
  • Has excellent verbal and written skills.
  • Ability to recognize problems and problem-solve.
  • Ability to set goals and convert plans into action.
  • Knowledge of Labor Laws.
  • Knowledge and skills in staffing, scheduling, people, and cost management.
  • New Restaurant opening experience a plus.
  • 3 years restaurant or retail management preferred.


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