Restaurant Operations Manager

7 days ago

Wheeling, West Virginia, United States Rensko Holdings Full time
Job Description

At Rensko Holdings, we are seeking a highly skilled and motivated Restaurant Assistant Manager to join our team. As a key member of our restaurant management team, you will be responsible for assisting in the overall management of our restaurant operations, ensuring that our high standards of quality, service, and cleanliness are consistently met.

Key Responsibilities:
  • People Management:
    • Recruit, train, and develop a high-performing team of restaurant staff.
    • Provide ongoing performance feedback and conduct regular performance reviews.
    • Identify and develop high-potential employees for future leadership roles.
    • Communicate effectively with all shifts on day-to-day operations and critical areas of focus.
    • Establish and enforce proper security procedures to reduce team member theft and ensure team member and guest safety.
  • Financial Management:
    • Assist in planning and working to budgets, maximizing profits, and achieving sales and transaction targets.
    • Responsible for daily cash procedures and assist with financial reporting.
  • Operational Management:
    • Assist with ordering of supplies and overall building maintenance and cleanliness.
    • Display knowledge of and work in compliance with applicable legislation, including food safety, health and safety, and employment standards.
    • Enforce and comply with pre-established Tim Hortons operating procedures.
    • Ensure high standards of guest experience are maintained.
    • Resolve guest complaints and turn potentially negative situations into positive ones.
    • Assist in running company-wide incentive programs.
    • Assist in maximizing team member coverage at all times, perform the role of Floor Leadership, and work as required in various areas during busy periods to maintain optimal guest service levels.
    • Manage team member scheduling to ensure adequate coverage on all shifts.
    • Understand the importance of supporting the Manager and presenting a 'unified front' to all team members.
  • Health & Safety:
    • Work in compliance with occupational health and safety legislation.
    • Use or wear personal protective equipment or clothing as required.
    • Do not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.
    • Know, understand, and follow safe work practices and procedures.
    • Report all injuries/illness, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Owner.
    • Respond to and correct unsafe acts and conditions.
    • Enforce employee compliance in regard to the restaurant's health and safety policies and procedures.
    • Initiate performance counseling and take disciplinary actions for non-compliance in matters related to health and safety.
    • Assist the Restaurant Manager with incident investigations, workplace inspections, and formulating action plans to deal with health and safety deficiencies and for improvement to the restaurant's health and safety practices and program.
  • Postural & Physical Demands Requirements:
    • Frequent reaching above waist, chest, and shoulder level, as well as below waist level.
    • Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.).
    • Continuous standing on tiled surfaces for all tasks.
    • Ability to stand for long periods of time without a break.
    • Frequent hip flexion while walking for all tasks.
    • Occasional lifting of boxes of supplies/products weighing from [insert weight].
    • Occasional lifting of milk crates weighing between [insert weight] vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height.
    • Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens).

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