Restaurant Operations Manager
7 days ago
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Wendy's. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities- Restaurant Operations
- Manage the overall operations of the restaurant, including staff management, inventory control, and customer service.
- Ensure compliance with company policies, procedures, and regulations.
- Develop and implement strategies to improve restaurant performance and increase sales.
- Staff Management
- Recruit, train, and develop high-performing team members.
- Provide coaching and feedback to ensure staff are meeting performance expectations.
- Manage staff schedules, time-off requests, and performance evaluations.
- Customer Service
- Ensure exceptional customer service standards are met, including prompt and friendly service.
- Address customer complaints and concerns in a professional and timely manner.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Financial Management
- Manage restaurant finances, including budgeting, forecasting, and cost control.
- Monitor and analyze sales data to identify trends and opportunities for growth.
- Develop and implement strategies to improve profitability and reduce costs.
- Education
- High school diploma or equivalent required.
- Associate's or bachelor's degree in a related field preferred.
- Experience
- Minimum of 3 years of experience in restaurant management or a related field.
- Proven track record of success in managing restaurant operations, staff, and customer service.
- Skills
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a team environment.
The Restaurant Operations Manager will work in a fast-paced restaurant environment, with frequent exposure to heat, cold, and noise. The position requires standing for long periods, walking, bending, and lifting up to 30 pounds. The ability to work in a team environment and adapt to changing circumstances is essential.
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Restaurant Operations Manager
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Restaurant Operations Manager
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Restaurant Operations Manager
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