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Steakhouse Operations Manager

2 months ago

Wheeling, West Virginia, United States Oglebay Full time
Job Overview

We are seeking a dedicated and innovative Manager for our upscale steakhouse, where you will play a pivotal role in establishing a premier dining experience. As the leader of our restaurant, you will guide a team of enthusiastic professionals, ensuring that our guests enjoy exceptional culinary moments that will keep them returning.

Key Responsibilities:

Pre-Opening Strategy:

  • Work closely with senior leadership to formulate and implement a detailed pre-opening strategy, covering everything from menu creation to staff hiring and training.
  • Supervise the layout and aesthetic of the restaurant, ensuring that every aspect embodies our dedication to sophistication and the art of fine dining.

Team Development:

  • Attract, train, and motivate a team of hospitality experts, fostering a culture of excellence, collaboration, and outstanding guest service.
  • Conduct comprehensive training sessions to equip staff with knowledge of our menu, service expectations, and the unique atmosphere of our establishment.
  • Ensure compliance with safety protocols and policies, addressing any safety concerns promptly.
  • Engage positively with guests, addressing any issues or complaints effectively while maintaining a harmonious work environment.

Enhancing Guest Experience:

  • Create an inviting atmosphere that makes every guest feel appreciated and valued from their arrival.
  • Anticipate guest preferences and provide tailored recommendations, crafting memorable experiences that resonate.

Operational Management:

  • Oversee all facets of restaurant operations, including inventory oversight, supplier relationships, and financial performance.
  • Implement effective systems and processes to enhance productivity, reduce waste, and optimize profitability while maintaining high standards of quality and service.

Marketing Initiatives:

  • Collaborate with the marketing team to design and execute a strategic marketing approach to generate excitement around our restaurant.
  • Build connections within the local community and engage with key influencers to drive traffic and position our steakhouse as a must-visit destination.

Qualifications:

  • Demonstrated experience in high-end dining establishments, with at least 4 years in a managerial or supervisory capacity.
  • A proactive leader and mentor with a passion for culinary innovation and excellence.
  • Outstanding communication abilities, capable of inspiring a diverse team and connecting with guests personally.
  • Strong business insight with a proven record of driving revenue growth and managing budgets effectively.
  • Adaptability and a willingness to engage in all aspects of restaurant operations to ensure success.
  • Comprehensive knowledge of wines and spirits; sommelier qualifications are a plus.

Education and Experience:

A degree or certification from a college or university program, or four to six years of relevant experience and/or training, or an equivalent combination of education and experience.