Relationship Building Specialist

7 days ago


Saginaw, Michigan, United States Latrice Goodwine Allstate Insurance Agency Full time
Job Overview

At Latrice Goodwine Allstate Insurance Agency, we are committed to delivering exceptional customer service and building long-lasting relationships with our clients. As a Customer Retention Specialist, you will play a vital role in maintaining strong connections with our existing clients and ensuring they receive the best possible service.


Key Responsibilities
  • Client Engagement: Proactively reach out to clients to address any concerns and build trust.
  • Client Support: Provide information, assistance, and solutions to clients to ensure their satisfaction with our services.
  • Retention Strategies: Implement strategies to keep clients engaged and loyal to the agency.
  • Feedback Collection: Gather feedback from clients to improve our services and customer satisfaction levels.
  • Documentation: Maintain accurate records of client interactions, feedback, and resolutions.

Requirements

Customer Service Experience: Previous experience in customer service, retention, or a related field is beneficial.

Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and team members.

Problem-Solving Abilities: Strong problem-solving skills to address customer concerns and find effective solutions.

Attention to Detail: Ability to pay attention to detail when servicing customer accounts and handling inquiries.

Client-Focused Attitude: A customer-centric approach with a dedication to meeting and exceeding customer expectations.

Team Player: Ability to collaborate with fellow team members to ensure a cohesive and supportive work environment.



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