Client Engagement Coordinator

2 weeks ago

Livermore, California, United States The Cary Company Full time

The Cary Company is on the lookout for a motivated and dynamic individual to join our team as a Customer Relations Specialist. This role is ideal for those who excel at juggling various responsibilities while delivering exceptional customer service. We are searching for a candidate who not only supports our sales and management teams but also possesses strong business insight. Our company culture is positive and optimistic, and we aim to hire individuals who embody these values. The ideal candidate will be expected to think beyond their immediate responsibilities and grasp the broader objectives of the organization.

Key Responsibilities:

  • Enhance customer retention by prioritizing outstanding service and responding promptly and professionally to inquiries via phone and email.
  • Efficiently manage order processing and transactions.
  • Monitor and inform customers about order statuses and delivery schedules by liaising with logistics and shipping partners.
  • Ensure precise and timely order fulfillment through collaboration with sales and warehouse teams.
  • Elevate the overall customer experience and service efficiency by working with cross-functional teams.
  • Address customer complaints and concerns in a diplomatic and effective manner.
  • Maintain organized and accurate customer records within the CRM system.
  • Suggest new products or services by identifying relevant features and benefits.
  • Proactively seek opportunities to improve customer satisfaction and loyalty.
Qualifications:
  • Bachelor's degree in a business-related field.
  • Experience in a customer service role is advantageous.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving capabilities with a customer-centric approach.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Detail-oriented with a high level of accuracy in order processing.
  • Knowledge of packaging materials and products is a plus.
  • Bilingual proficiency in Spanish and English is an advantage.
Benefits:
  • Medical, Dental, and Vision Insurance.
  • Life and Supplemental Insurance.
  • Short-Term Incentive Plan.
  • 401K Provision.
  • Profit Sharing.
  • Health Reimbursement Arrangement.
  • Cafeteria Plan.
  • Seasonal company-sponsored events.
  • Work/Life Balance.
  • Childcare Reimbursement Program.
About The Cary Company:
  • Established in 1895.
  • Significant growth from 30 employees in the past to over 240 currently.
  • Specializes in distributing rigid packaging products and industrial filtration.
  • Offers a newly renovated corporate office and warehouse.
  • Emphasizes a strengths-based approach to leverage employee skills and interests.
  • Privately owned with a focus on autonomy, connectedness, and confidence in roles.
Core Values:
  • Growth.
  • Positivity.
  • Customer-Driven.
  • Spirited Work Ethic.
  • Collaboration.
Successful Candidates:
  • Exhibit a positive and optimistic attitude.
  • Maintain an open mind while seeking improvements.
  • Demonstrate curiosity and inquisitiveness.
  • Focus on customer ease of doing business.
  • Supportive of colleagues.
The Cary Company prides itself on fostering a fun and vibrant culture, ensuring a comfortable work/life balance, and promoting a supportive team environment. Enjoy a steady work pace alongside knowledgeable colleagues who contribute to a customer-centric and professional atmosphere.

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