Seasonal Client Advisor

1 month ago


Livermore, California, United States Moncler Spa Full time

POSITION OVERVIEW:

The Seasonal Client Advisor, with a strong presence and natural elegance, will guide clients through Moncler's values and heritage, gaining a strong understanding of the client and his/her needs, by building a long-lasting relationship.

RESPONSIBILITIES:

  • Engage with customers during all interaction in accordance with the Moncler selling and service standards
  • Support the achieving & exceeding of sales goals, Average Dollar Sales (ADS), Units per Transactions (UPT), and Data Capture
  • Follow company policies, procedures and use visual guidelines to maintain visual standards
  • Follow-up with customers with after-sales services including tailoring and repairs
  • Accurately process all transactions efficiently and Assist in inventory preparation and execution
  • Work with all team members to maintain a professional and productive environment
  • Professionally interacts with all levels of Management and Corporate partners
  • Build customer loyalty through active client development in adherence to company initiatives (Retail Excellence, Operational Efficiency, Clienteling/CRM program)

QUALIFICATIONS:

  • Interest in retail or previous experience in the luxury retail sector and a proven track record of successful sales generation
  • Excellent interpersonal skills required to ensure clear, effective communication with all management and staff
  • Ability to read and analyze sales reports and operate company technology
  • Willing to work in and promote a team-oriented environment; strong attention to detail
  • Possess strong attention to detail
  • Proficient computer knowledge (MS Word, Excel and Outlook)
  • Multi-lingual (Spanish, Mandarin or Cantonese speaking a plus)

For individuals assigned and/or hired to work in California, Moncler includes a reasonable estimate of the hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $16 per hour to $19 per hour.



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